Very punctual. Comfortable plane and great entertainment options. The staff was very nice.
Flight was delayed two hours. No snacks and no tv screens. My bag got stuck in Chicago
Nothing, whole flight was a nightmare, was forced to check my carryon bag at the gate, staff was rude and unprofessional
Had a hard time finding my assigned seat. No attendants to assist.
Very friendly staff. The flight was on time. Need a bit heavy covers/blankets. It can get colder with a thin blanket.
Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.
United airlines was top for my last trip in every way
Waited for our plane from HNL so we didn't miss connection. AMAZING Service for that, then really clean plane. Nice airline attendants.
More water distribution throughout flight. Food quality poor and hot items delivered not hot on both attempts. Not United Standards
Some of the issues with my UA flight to a connecting flight: United said the SF to Frankfurt flight was getting late making us miss 10:50 flight and could only put us on a flight that left at 4:15 PM from biz to coach. then they canceled the ticket on the connecting flight. I didn’t have a seat, etc., etc., and over an hour dealing with UNITED blaming Lufthansa and Lufthansa pointing to UNITED. The flight itself was fine (food sucked) and we landed in time that I could’ve made the 1050 flight. but the LH gate agent said I couldn’t get on because United issued the ticket and only they could change tix back. Gave up and wasted the next five hours plus of our vacation and ended up being totally wiped out by the time we reached the hotel.
The seats on the plane and at Heathrow Airport are so uncomfortable
I liked having access to all the Harry Potter movies and the food was good. The staff was also excellent. The pillows and blankets could’ve been better as mine had stains when I arrived
1. Missed to deliver bags at Destination 2. no coordination at Layover for flight connection for wheel chair , could have missed flights 3. Customer service agents are not honest , talk with attitude and do not provide correct information about baggage policy
Much better than from Singapore to London, which was awful. London to ORD was business class experience expected. Friendly and helpful flight attendants, decent main course, delicious dessert, comfortable lay flat private seats.
Ok we did get an upgrade and the flight was delayed 45 minutes BUT without any bias. The crew were excellent, friendly, efficient and verging on exuberant, they all were so happy to do their jobs. Food excellent and the new safety video is fun to watch.
The flight was severely delayed. The check in desk was rude.
My flight was late. We stayed in aircraft one hour 😩
The seats are incredibly uncomfortable. My luggage didn't make it on the flight from London to Nashville.
They lost my baggage and still waiting an update when I can receive it
I was at the airport 10 hour early. I would have loved to drop luggage in advance but this was possible only 3h before the scheduled time, however BA was so kind to move me to the earlier flight as it had space available at no extra cost. Thank you!
