Old and out of date plane, it seem like every time I fly with united there’s and issue. We were delayed,
Everything was good. Flight was on time, luggage pickup was quick. The staff were great. Could not ask for anything more.
Check-in at 4:30 am in the morning was very quick and efficient.
How badly can you screw up baggage claim? We were told to go to baggage claim too for our bags from this flight. Another flights bags were there. They finished up. More bags from a different flight arrived. Our bags did not Finally the baggage claim belt stopped working and and are flight was still listed on the arrivals for that baggage claim 2. And then nothing It turns out that they had been delivered not only the United baggage claim but far away on a Delta baggage claim No I never told us. It was only the people looking around who had been on the flight But I’m sure there was plenty of time for the employees to raffle through the bags and steal whatever they wanted
I liked that the flight to Kosice was on time, the service was excellent and we arrived to Vienna early. The only thing I did not like, is that I had to pay for my suitcase $75. Bummer
Seats are outdated. Entertainment relies on personal device. Boarding was delayed due to inaccurate passenger tracking, resulted in late arrival at Reno.
Ridiculously slow disorganized boarding, ended up 35 min late and people missed connections
Delayed over an hour due to paperwork not being filed correctly. Forced to change planes.
The flight was excellent. The crew was great. The food offerings were very good.
Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.
Ok we did get an upgrade and the flight was delayed 45 minutes BUT without any bias. The crew were excellent, friendly, efficient and verging on exuberant, they all were so happy to do their jobs. Food excellent and the new safety video is fun to watch.
BAD!!! due to delay I missed my connection in MEX, had to pay for hotel and new flight for next morning increasing my spent for $1,000 usd
Attitude of crew could be more friendly and less stern and instructive.
everything on the flight was a great experience except the food could have been better!
The seats were uncomfy and the food tasteless, crew clueless
I could not charge my phone the entire night or read my book, as the whole middle isle was without power.
All and it was good . But no one woke me when meals came around . Please have a don’t not disturb sign if you opted for that . Left very hungry missing all meals .
I'm a world traveler for the 30 years. The WORST AIRPORT i've ever been in Totally over booked They shuttle u around MANY TIMES TO GET to planes and gates They over book and have massive delays Will never fly BA again
I was disappointed with the quality of the food for an international flight also I wasn't given a toiletry bag which is customary in international flights.
old seat need to go! outdated and uncomfortable. I waited 40 minutes for my bag