The negative was the wait at the airport coming back. I checked my bags in, an hour before boarding and I get the notification that my flight was delayed. Rather had gotten the notification while I was at the hotel. Then it was delayed 3 x’s. Ugh!
Flight was great albeit the long line before the int’l immigration given the timing of the year.
Great onboard crew. Boarding was a zoo, I got in line before pre boarding in Group 2, still had my bag force checked. WiFi was glitchy all flight. Seat and bathroom are both tiny unless you pay $$$ for first class.
There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.
ANA was great. United was horrible. They bumped us from economy plus to economy and were supposed to contact us for a refund but no luck. We booked the seats 9 months in advance.
United airlines was top for my last trip in every way
They need to improve their boarding process. Group 1 and/or paying first class passengers shouldn't be in the middle of boarding process
We had a 90 minute delay due to equipment failure that was detected just before we took off. United rebooked my connecting flight.
Moody attendants that can barely look up at the passengers. I’m all for people having an off day, but you can tell some Untied Airlines Employees have lost their zeal for their jobs
United Airlines changed my flight 5 hours before I arrived at the airport. This messed up my entire day that I arrived in Japan.
Paid for first class and was surprised that the seats were the same in economy except no one was in the middle seat. I expected an actual first class seat.
It was good overall. Entertainment was ok, one of the TV screens had issue. Bit old plane but leg space was good. Overhead luggage had good space. The worst part was experience at Heathrow airport, it was total chaos.
I only took two Europe trip with BA, 100% are delayed. Today’s delay caused missed next flight, they booked next flight for me but we had to wait at the airport for 6 hours. The trip to Berlin, same experience, delayed for 3 hours for no reason. Will not treat with BA anymore.
old seat need to go! outdated and uncomfortable. I waited 40 minutes for my bag
The crew is extremely nice, genuine and just pleasant to be around. On multiple flights, I or other passengers had interactions with the crew that were above and beyond what is generally accepted from other airlines. I WILL fly BA whenever available from now on.
The flight from Porto was delayed by 3 hours. Arrived in the US late at night. Exhausted from all the waiting. And staff did not communicate well with customers.
Once again I purchase a business class ticket and the seat is exactly the same as cattle class, the only difference being is that BA install a janky table over the middle seat so there is somewhere to place your complimentary drink, the tray table is just big enough for the small tray, so if you are not concerned about getting fed and watered on the plane or getting access to the BA lounge I would save your money and fly cattle, PS the cabin crew were exceptional in every way, shame about the equipment
British Airways is fantastic. I am low-vision and they were so helpful and accommodating. The food was all surprisingly delicious. That was an unexpected treat. The best of everything though was how helpful and friendly the service team was.
We didn’t flight with British Airways because the flight was cancelled at the last minute .
Flight delay of 4 1/2 hours with no reason for over 3 hours. Missed our connection in Rome & had to pay for an additional flight.
