lots of delays the crew were unclear about where to pick up my carry-on, which they took from me to check in on the plane.
No food service almost missed because of first flight delays
It was a good flight. Nothing comes to mind about how it could have been better. It was a newer plane, seemed like a great upgrade from your older ones. Staff was very good as well.
The food for long haul was poor compared to Singapore airlines economy. Pasta plain with tomato sauce . Singapore airlines give me Hagen dash small ice cream cup it was great. The choices of dinner course Singapore air also much better The crew mostly friendly. The economy seat are as expected.
Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.
This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.
The Cree was BEYOND AMAZING. They were, by far, THE BEST CREW I had the pleasure of flying with. They catered to my every need, beyond friendly, and upheld the highest level of professionalism that is of Lufthansa Airlines.
Quality of service and maintenance has declined since my last trip before COVID.
The Frankfurt airport is just not that easy to get around. Having to get from one end of the airport to the other when it was not well marked was a challenge. The flight itself was fine. I would fly with United again.
The plane used to go to Chicago was a bit outdated and needed a refresh
I enjoyed the flight. I did find it strange that when I arrived at my seat although I had paid for a window seat that I was assigned a middle seat. Thankfully I was between a couple and they wanted to sit together. Please do a better job with this BA!
British airways keeps canceling our flights. I won’t be booking any future flights with them
Pleasant, attentive and efficient flight attendants. Boarding process and seat selection easy. No internet on transatlantic flight. Extremely uncomfortable, rigid seat.
old seat need to go! outdated and uncomfortable. I waited 40 minutes for my bag
the old seats really need to go. they are not comfortable and outdated by many years. I waited over 40 minutes for my bag, unacceptable!
The crew was great, the food was great, the seats were torture. I just could not get comfortable. Too narrow, too close to the seat in front. I felt guilty about reclining my seat and resisted but the people in front of me did not feel the same way. I thought both coming and going that the discomfort would conceivably be enough to prevent me from going abroad in the future. Will it? I'm not sure - but it will definitely be a factor in my choice of travel.
We didn’t flight with British Airways because the flight was cancelled at the last minute .
The lack of organization at the boarding gate was shocking. It was impossible to determine where the line was and it was hard to understand the announcements. It was so confusing that my wife wanted to get on the wrong flight. I am also annoyed that BA is adopting the sleazy policies that the budget airlines invented of charging extra for even the first checked bag or choosing your seat.
Flight on time. Food was poor - low quality and hard to eat due to poor layout
Overall American Airlines are good. For a long haul flight I would have appreciated if they had offered water durning the flight, as they don't provide individual water bottles. I applaud their recycling efforts onboard.
