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They offered water and chocolate I would have preferred a sandwich.

There is more space in this economy seat. It felt like a better layout, not so cramped.

They were late and I missed my flight for Chicago. Terrible experience with Austrian airline this time.

Loved flying with this airline. Professional, courteous staff who did everything possible to make the long flight comfortable!

The staff was not at pleasant as those on the first leg of our trip.

Crew was excellent. Sat us together after the airline changed our seats. This was the smaller plane/shorter flight so no entertainment or food.

Boarding was one hour late. Gate notification was incorrect (notification said gate 17, actual was gate 14). Took shuttle bus to board the plane. Late arrival of plane at Turin impacted travel arrangements to the event.

Not a great experience. Food was very poor. Overall experience was mediocre to poor.

Check in and baggage drop was a disaster in both IAD and Frankfurt. It was unclear whether we were to go stand in the Lufthansa line or the United Airlines line. The supposed Service Desk in Frankfurt to get checked in with my 88-year father was chaotic, disorganized and they only offer seating to folks there to get a wheelchair after first making them stand for 30-45 minutes in a line, when seats are right there on the other side of their closed off area. Very frustrating on both ends in the experience.

They canceled our flight right before it was to take off and then we stood in line for four hours to make other arrangements. It completely ruined our trip.