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Business class on this plane was adequate, service, amenities, swag, and crew was amazing!

We boarded via a mobile gate in Dubai. I don't care for the bus ride from the gate to the plane

Worst flight I ever had I payed for special seats with underpriced which I never recieved. I will like you to make sure that I am refunded my 134.00 dollars that I paid for the seats that I never received. I am looking forward for Kayak to look into this issue with underpriced because they took my money and never booked the seats for me with the airline.

Not too happy with ground staff at Dubai airport. We had asked for wheel chair, and we were told to walk a long distance, poorly organised. And then at boarding to Mumbai flight wecwere treated rudely by the local Emirates staff forced to check in our cabin bags, we told them we were transiting.

I was not allowed to upgrade with miles whereas others were. That’s a pity

I have a very good experience flighting with emirates. All my expectations were fit well.

More organised boarding process. It was a circus. Otherwise absolutely top class flight

On the DXB to IAD flight, missed the snack between the meals again...

No Vegetarian options onboard, made to wait for a long time for boarding

The boarding experience was worst ever. Single aerobridge used for boarding and deboarding which led to lot of chaos. Food options were not great. First flight delayed by more than 3 hours which led to missing of the next flight we were stuck at Dubai airport by more than 6 hours

Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.

There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.

I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.

Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.

Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.

It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.

The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.

The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.

Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.

Flight was delayed. Can happen. But the info on the website and app said that flight was cancelled which was not the case.

Terrible plane small airbus good for a 1 hr trip I booked business as it is. A night flight and 4hrs trip it was an ordinary economy seat with no one next to me what a joke what a stupid decision to buy business

For the price of the ticket it's probably the best service in the world

Seats are too cramped, but that is a problem with every airline. I actually enjoyed the meal served.

better announcing at the gate prior to boarding and better organization of various gps

This time, I traveled in the economy, and it was surprisingly better than the eco-premium (food, comfort, and crew were noticeably worse in premium!)

Lots of water brought around by staff which is very important to stay hydrated on a long flight. There provided swiss chocolate icecream! The attention to detail is obvious. They really want to make their passengers entertained and comfortable.

I would recommend flying SWISS to anyone. Very impressed by the quality of food. The staff was extremely kind and accommodating. They arranged a shuttle to help a group of passengers make connecting flights when there was a delay.

overall the flight was good and we were happy they waited for us. However, our luggage didn t make it and this caused us a lot of problems.

It was a pleasant experience accept temperature in the plane It was extremely cold in the airplane that I was shivering I got sick because of the extreme cold temperature on my flight

Flight was diverted from Firenze to Pisa causing delay and inconvenience.

The economy seats are small and crowded, but overall the food was very good, cutest little gift bags also! Crew was very nice and professional. Everything was clean.

The food served was frozen salad and hummus. The hot meal was fine. Crew was doing bare minimum

Good food and wine. Some of the Guy who are in charge to board Passengers on the plane couldn’t use the word “Please” to direct them drop their hand luggage to be loaded on Plane bcos he said the inside storage may not have enough room for all.

My experience was amazing. Very friendly hosts and impeccable service.

Everything was good ,except the entertainment screen froses for hall way

Excellent service. Made United 's business class look like a cattle car

Pretty standard for long haul international flying. Food was fine, tv/movie selection was great, wifi did not work at all, crew was pleasant enough.

The first flight got delayed 1 hour and that made me miss my connection flight which made me arrive 6 hours later.

Everything was great except the meat served was tough and overcooked!

Crew was good. Plane and seats were cleaned and good. Food and entertainment system was bad.

There is more space in this economy seat. It felt like a better layout, not so cramped.

Everything was fine except the landing. We were off loaded on the tarmac. Squished on busses then driven around for 20 minutes. Dropped at terminal B and needed to be at A so had to wait 20 min in another line to catch a bus then another 20 min wait in customs! How on earth were we to get to our connecting flights!? Not a great first trip with your airline or start of my vacation. The woman on the tarmac was rude too

The staff was not at pleasant as those on the first leg of our trip.

Swiss air was a short flight to and from Frankfurt to Geneva. The crew was nice, and the service was fine. Would be nice if they had wifi available.

Flight was delayed for no reason and I missed my connection. This added another day of travel and I missed an event I was traveling home for.

So great, the plane is nice and comfortable, the entertainment was so nice, and the staff was amazing. Only thing that was less than great was that the buttons on the seat screens were very hard to push, and the person behind me was pushing my seat constantly to push the buttons. Minor tho, and overall everything was wonderful!

Crew was excellent. Sat us together after the airline changed our seats. This was the smaller plane/shorter flight so no entertainment or food.

Boarding was one hour late. Gate notification was incorrect (notification said gate 17, actual was gate 14). Took shuttle bus to board the plane. Late arrival of plane at Turin impacted travel arrangements to the event.

Lost my luggage and still not found to this point.

When I got to the airport, the airline lost my reservation and couldn't give me a boarding pass. I had to sit with the travel center for an hour until they could figure out what was going on. I thought I was going to miss my flight.