Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
Very good crew. Food service above average. Seats very small for a 12 hours flight.
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
They lost my baggage and I still have not got it back. Disgrace
Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.
A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.
Everything good until we waited for jet bridge at SFO. Then pilot gets on speaker & said it won’t reach plane- too short, need to go to different gate. Then 5 min later, adjusted plane/jetbridge & all ok?!?
David went above and beyond to make our flight the best that it could be
We had to wait almost an hour for the wheelchair porter to be ready to pick up my mother. And when she arrived in Newark airport the porter was not there and she started walking with her cane and her poor mobility. When the Newark porter found her they didn't want to transfer her bags to the wheelchair for her.
Cramped seats. Audio jack for the in -flight entertainment was broken.
Had a hard time finding my assigned seat. No attendants to assist.
Flight delayed over 2 hours . I was flying bussiness never got food cause they ran out of what i wanted
Liked that we left on time for each flight. Snacks not the best, but we're okay.
Preferred the UA flight compared to the Air India. The seats were more comfortable and the food was good enough.
The width of the chair is very small. Not comfortable at all.
Delayed over an hour due to paperwork not being filed correctly. Forced to change planes.
I liked BA land team for boarding, the food, entertainment should be considered to be improved
I could not charge my phone the entire night or read my book, as the whole middle isle was without power.
Our headphone plug in was broken, especially we are with 5 years old who like to watch a movie
I am 70 with carry on bag. Was told to go down two flights of stairs the had to climb stairs at rear of plane. Skywalk to front of plane was not offered. I was in row 26
Boarding is not controlled as groups called was not enforced
Horrible food and uncomfortable plane. One toilet was out of service.
The flight was good, my only complaint is that we were delayed in leaving by a significant amount of time.
They canceled the original flight and I had to take the fligh the next day
Horrible experience. They lost my luggage and still can’t find it. The plane ride was below average. Food also terrible compared to other airlines.
Wheel chair assistance was requested but found very poor status at London.
