Horrifying! And I am almost 2 million miles with United. Late by 3 1/2 hours. Worst: after two hours on the plane waiting, they decided that one of the tires had been damaged and then decided to change it. Another hour and a half to change the tire!!!!! NO EXCUSE FOR THIS. The crew didn't even offer a glass of water until we had been on the plane for FIVE hours. This is the worst airline in the world. I'm simply stuck because they fly on the only routes I need.
Delays from united along with Newark air space caused delays. But an average flight! Unfortunately we come to expect delays from the airlines.
Sucks ! All three flights I was on this trip were delayed.
Fast checkin with the self serve terminal, good communication at the boarding gate.
I liked that the flight to Kosice was on time, the service was excellent and we arrived to Vienna early. The only thing I did not like, is that I had to pay for my suitcase $75. Bummer
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
Smooth boarding. I liked the pilots communicated potential turbulence upcoming.
Flight delayed over 2 hours . I was flying bussiness never got food cause they ran out of what i wanted
Flight was on time, crew were excellent. For some reason our originally selected seats were changed. We had to re-choose our seats when we checked in online and options were limited. One of our two checked bags we placed on the wrong carousel. It was only be shear luck that I saw it. That cost us 20 minutes of wasted time. So much for the “priority” tags. They are meaningless, and have been ever since they were implemented. I wish you would do the save some money and stop using them.
Ridiculously slow disorganized boarding, ended up 35 min late and people missed connections
An hour to check-in because they were not organizing the counter personnel well; they lost my baggage and after 48 hours they so not pick the phone, answer emails, and I still do not know how to claim my essentials (its purposely not their on their "help" page).
Boarding in Dallas was hell with extremely rude gate agents , especially a lady named Rajathi who was the epitome of rudeness with no compassion at all . She was horrible and I wonder why airlines have people like her on their roster who exude arrogance and haughtiness . Will probably not fly British Airwsys because of people like her .
It was just ok. Half the bathrooms were broke on the flight.
Horrible. The Athens to London flight was horrible. At some point there was a long piece of toilet paper on the corridor floor for 30min, crew were stepping over it. Only picked up when they rolled out the garbage cart. Not a pleasant site. The whole experience reminded me of easy jet. Not worth the price.
If they wouldn't have canceled the flight WITHOUT informing me until I looked at my ticket and saw I had 2 extra layovers in 2 different cities than the ones I paid for? That would have been nice.
Poor BA get a lot of stick and have some problems getting your bags to the same destination BUT the whole experience is very much 5 star and probably due to excellent, helpful and sooo British staff. We travelled in economy plus.
May be, better food / snacks in the Gatwick to Glasgow connection.
The seats are incredibly uncomfortable. My luggage didn't make it on the flight from London to Nashville.
All and it was good . But no one woke me when meals came around . Please have a don’t not disturb sign if you opted for that . Left very hungry missing all meals .
British Airways canceled my flight and I had to fly on Lufthansa the next day. What a garbage airline 🗑️