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The fully flat bed in business class on the 777 is a little narrow, and the 2-3-2 configuration is now dated, but otherwise a comfortable and pleasant flight. It’s hard to beat the value too.

Make sure to request a vegetarian meal in advance. They printed out menus for all passengers with the options but by the time they were halfway through (for breakfast and dinner), the vegetarian options were already all taken.

Same as before boarding process and lack of crew experience in the process

Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.

Flight was delayed then we had to redirect for medical emergency during which time we had no information on what is the plan. The connecting flight was also delayed.

The flight was delayed so connection was missed. In Istanbul we were taken to a hotel and no one in the hotel knew so we had to wait hours in the lobby of the hotel while the airline and hotel coordinated. The airline staff is rude at times

Istanbul to Miami is a very long flight, somewhat uncomfortable, especially because the seating offers very limited space outside of business class.

Absolutely horrible experience. It's an overnight flight for over 5 hours and business class does not have beds!!!!! I had a slightly bigger than economy class seat that was broken and not even reclining correctly. I should get a refund for this flight as they changed the aircraft to a small one and that is not what I paid the business class price for!

My flight has been changed twice so far. Disappointed with Turkish!

Food excellent Bathrooms improve cleanliness needed Staff fairly well attentive Entertainment fair Seats lie flat worked well