The service on board was excellent, the flight wasn’t overbooked and we departed and arrived on time.
everything was great. I don't use on-board entertainment at all (I just read or sleep), but I appreciate that I couldn't hear anyone else's!
Flight was pathetic, felt like a old plane was modified and brought in service. Didnt like the aircraft at all. Crew and services were good.but aircraft totally dissappointment.
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
The entire crew was amazing. They went out of their way to make us enjoy a great travel experience.
We had to deboard using stairs. Why didnt you have the aero-bridge?
On the DXB to IAD flight, missed the snack between the meals again...
It was economy plus. That is all. I literally felt like traveling in economy class with a little extra leg room. Poor food. V restricted options. Worst of all POOR CREW ATTITUDE.
The internet connection did was not functioning as per normal.
Everything was good but I think food choices could've been better
I enjoyed the flight. I did find it strange that when I arrived at my seat although I had paid for a window seat that I was assigned a middle seat. Thankfully I was between a couple and they wanted to sit together. Please do a better job with this BA!
No land services during boarding, specially while moving from terminal to another
Flight delay and can’t much help passenger do the change connecting flight.
We already had a five hour layover in London, and then they cancelled our flight about half hour before we were due to board. They wouldn't give us access to the lounge and hanging around the extremely busy terminal for another three hours until our next flight was crappy. 8 hours in a busy terminal is awful. The least they could have done was give us access to one of their quiet, comfortable lounges for the inconvenience. I heard from others that they do this a lot -- cancel these short flights if they're not completely full. When we got onto the next flight it was absolutely packed and uncomfortable. Just very disappointing. British Airways used to be a great airline to fly with, but it doesn't feel that way at all now.
Flight attendant kept banging her cart into my aisle seat. Hard. Couldn’t lean seat back. Should be warned of limitations when booking seat
old seat need to go! outdated and uncomfortable. I waited 40 minutes for my bag
Boarding is not controlled as groups called was not enforced
It was a one stop flight. What I didn’t realize is that when we landed at London’s Gatwick it was necessary to go through immigration/customs and then go to the departure desk to get a new boarding pass…then pass through security again. There was only a 1 hr/20 min layover which is not nearly enough time to do all that. There were at least 12 people on my flight from Dubrovnik and 7 of them missed the flight to JFK. It was horrendous and British Airways should never have considered it a reasonable thing to do. I, literally, ran the very, very long hallways, up and down escalators and stairs…ran on the moving sidewalks and arrived quite wet from perspiration in time to board. Be sure to give yourself at least 3 hours to make any of those connections at Gatwick.
My flight was cancelled and I was rebooked onto 2 flights on American Airlines: one from Heathrow to Charlotte and then one from Charlotte to Tampa.
Flight on time. Food was poor - low quality and hard to eat due to poor layout
