There is more space in this economy seat. It felt like a better layout, not so cramped.
Not good. They charged an additional $70 to check a bag we had already paid for on line with Lufstansa
Connecting from Germany with not enough time to go thru TSA and security so many times. Kayak or whomever doesn’t leave you enough time between flights. I made it with 5 min before my zone was called. Too stressful
The connection between my income flight and the outgoing flight was slightly late and they would not hold the next flight for 7 minutes. The next flight was 4 hours later and we were issued a stand by ticket. So we had to wait to find out if we would even be on that flight. After boarding that flight was delayed for 40 minutes because there wasn’t a ground crew to load the luggage. The airline is not living up to it reputation.
The staff was not at pleasant as those on the first leg of our trip.
I remember flying with Lufthansa many years ago, and it used to be an amazing airline with more technologically savvy and roomy planes, but unfortunately that isn’t the case anymore. The space between the seats is much smaller, which is ok for short flights, but definitely not for across the Atlantic flights. Not sure if I’ll opt for Lufthansa the next time, maybe just if necessary.
Problems checking in. Charged for bag which was to be included. Repeated trials with in line check in process
Crew was excellent. Sat us together after the airline changed our seats. This was the smaller plane/shorter flight so no entertainment or food.
Boarding was one hour late. Gate notification was incorrect (notification said gate 17, actual was gate 14). Took shuttle bus to board the plane. Late arrival of plane at Turin impacted travel arrangements to the event.
The smell of vomit from the previous flight was overwhelming for a 9 hour flight. There must be a chemical or product to kill the smell before the next flight boards??!!!
Flights were on time. Crew was courteous. Food was much better than I expected. Heathrow is a good transit hub - great selection at the duty free.
Attentive, efficient and pleasant flight crew. Easy to obtain seat selections and exit row. The only issue but one that affected the entire flight was a very uncomfortable seat. Seat design permitted no movement and was very hard and raised toward front of seat.
Flight attendant kept banging her cart into my aisle seat. Hard. Couldn’t lean seat back. Should be warned of limitations when booking seat
Don't fly thru London Awful and huge U need 4 hrs to transfer cuz u have to tale buses to and fro from airplanes Bad business
Bathroom was out of service. Had to pay for everything
Business class in Club Europe is basically a slightly larger seat, with the middle seat blocked off. Not really business class, except for the free food/drink - which was also delicious!
After boarding, take off delayed 45 minutes with us just sitting there. I think this a Heathrow problem
Food and entertainment non existent as we were only in the air 25 mins so totally understandable
Flight delay of 4 1/2 hours with no reason for over 3 hours. Missed our connection in Rome & had to pay for an additional flight.
A late notice on the departure board of a last minute gate change from A gates to C gates was particularly challenging for us. We are senior citizens who ambulate just fine, at our pace. This late notice caused all of us to run, or in our case, walk as quickly as we could from Gates A to the transit train then down an another long concourse. Anyone with mobility issues or needing a cane to walk would not have made it on their own and they wouldn’t have had enough time to coordinate wheelchairs. At first I thought this was just “how it goes” at airports, until I noticed a text I received on my trip-it app that notified me of this gate change- WELL ahead of the departure boards in the airport. Had I be paying attention to my app instead of the AIRPORT’S information system we would have been able to move on with ease and composed instead of ‘trotting quickly’ and agitated at the new gate.. I see this as a flaw in either the airport’s arrival/departure board system or in BA’s communication to the airport. Either way, there is a LOT of room for improvement.
