Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Great boarding, great short flight but no entertainment whatsoever. It was supposed to have wifi but that did not work.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting
Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.
First class felt like economy, seats were horrible, food was horrible, staff inattentive
Cramped seats. Audio jack for the in -flight entertainment was broken.
Great onboard crew. Boarding was a zoo, I got in line before pre boarding in Group 2, still had my bag force checked. WiFi was glitchy all flight. Seat and bathroom are both tiny unless you pay $$$ for first class.
The flights were great. Although late departing Cancun, the staff at the airport did a great job in rebooking us on a later flight leaving Newark for Ottawa. With the delay, we would not have made our original flight. They also pulled our bags and retagged them. Wonderful job.
Everything was perfect except the pad at the top of the seat back. It pushes my head forward into a very uncomfortable position and it is not removable.
I found that it seems that the space for personal bags or luggage is not enough( the cabinets for personal bags or luggage over the seats) .
United ground crew and pilots are friendly. The in-flight staff (flight attendants) are the worst in the world. Multiple trips, always unpleasant, combative, use implicit threats to not allow for a discussion on their decision. Authoritarian. This seems to stem from an internal corporate wide policy as I doubt that United is intentionally searching for people that are not fit for customer facing positions. I will not fly United again. Good luck fixing your business
United needs to figure out its Economy PLUS standards; its better than economy but that's not saying much. It seems like United stripped away all the basics for an international flight (such as In Seat entertainment) and repackaged some of them as plus. Would not fly United internationally again.
In this flight we had selected seating for our family in the middle of the plane in a 2x2 format. The airline changed them to the very back row of the plane and split them to 3x1. Why pay for seats that allow seat selection if the airline will just move them to the worst seats in the plane?
Very poor the plane itself was really old, slight smell that couldn’t be named. I didn’t even get a boarding pass UNTIL AFTER clearing security! Even then, they said when I get to my connected flight I’ll get my 2nd boarding pass there! A bit ridiculous!
3 hours delay to start with and then food was terrible.
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
Terrible boarding experience, with an incomprehensible assignment of priorities. “Fast track” was the slowest. Poor system planning.
Business class: Like: food selection presentation Staff on the airline Love: lounge in Istanbul Needs major improvement: attitude of reception at Istanbul lounge: 4 of them sitting there: inattentive and then rude. They do not fit with rest of Turkish hospitality!
The economy seats are small and crowded, but overall the food was very good, cutest little gift bags also! Crew was very nice and professional. Everything was clean.
My flight was cancelled with no warning! I had to find out right at the airport when I arrived from my previous flight!
Very poor! It was too hot! It smelled. The food was nasty. The bathroom sink to wash hand was barely working. The tray table was broken. Everything was just wrong!
Good food and wine. Some of the Guy who are in charge to board Passengers on the plane couldn’t use the word “Please” to direct them drop their hand luggage to be loaded on Plane bcos he said the inside storage may not have enough room for all.
My experience was amazing. Very friendly hosts and impeccable service.
Turkish Airlines apparently no longer gives you 2 checked bags allowance on international flights, so that pleasure cost me $165 for my second suitcase at the airport. On top of that, they damaged that very suitcase, which happens to be a designer one and part of a set - ripped one of the four wheels right off.
If they wouldn't have canceled the flight WITHOUT informing me until I looked at my ticket and saw I had 2 extra layovers in 2 different cities than the ones I paid for? That would have been nice.
Poor BA get a lot of stick and have some problems getting your bags to the same destination BUT the whole experience is very much 5 star and probably due to excellent, helpful and sooo British staff. We travelled in economy plus.
I liked BA land team for boarding, the food, entertainment should be considered to be improved
The flight was okay, but legroom was tight for me and I’m only average height, although at 30” legroom is comparable with most other airlines. Not much room in the aisle either making the trek to and from the toilet difficult with passengers standing in the aisle. On the whole, it’s probably on a par with budget airlines and the ticket process extremely competitive.
everything on the flight was a great experience except the food could have been better!
With my outbound flight I didn’t get the food I wanted whiles others did. I was sad
Lost bag and absolutely no assistance in the short term. No-one to help either via phone or at the airport APPAULING
British airways has the most uncomfortable coach seats for international travel i have ever experienced. There is no leg room and when the person in front of you reclines their seat it nearly hits you in the face. There is not enough room for you to open a laptop in front of you or eat a meal. It’s ridiculous and i hope to not fly them in the future.
No gate was assigned until 5mins before boarding so left us running to find it. Then over 2 hours on runway. First due to weather, which was understood, but then over 1 hour for something that wasn't really a problem. Poor communication between ground control and flight crew. The flight crew was wonderful. British airways will be on list of airlines to travel again.
I just have to say everything was ok, nothing special, and business class is not as good as it used to be, business class sets are the same seats as the rest of the plane including leg room, only difference is no one is sitting in the middle row, they put a janky little table in there to give you somewhere extra for the free drink to sit
