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we bought trip insurance from you and could not use it. 'underrated' only return 50 % of trip cost. my doctor told me i have stage 4 cancer and that I might not live till the end of the month..

Flight was delayed and no information was provided what was new time Change gate 3 times at Madina airport First gate was 113 Second gate was 204 And last gate was 113 again

Didn’t like it at all. Cabin crew unfriendly. Very bad experience.

Flight from Dubai to Zagreb very bad cabin crew. Bad food

Me and 2 other rows were forgotten during food service. We waited over an hour before they finally served our food. Then only had what was left. They did apologize. Also, they locked the bathroom due to turbulence and my 4 year old had to pee himself because they wouldn’t unlock it for him.

The individual attention the crew gives to passengers is commendable and I find them positively helpful.

Quality and tasty Food and service, bigger seat comfort and leg room, etc.

CREW manager was rude and nasty Crew was not friendly either and had discriminatory attitude.

Overall experience was bad , one does not expect after travelling for 14 hrs in Boing 777-300 ER to be pushed in to a craft with a extermly poor seating pitch, no room for hand baggage in the luggege bins and extermly poor service quality. This patch made my overall expereince mediocre and would definetly look for better choices when flying in or out of Delhi in future.

Crew was not good and service was bad. Not happy

Flight was late and crew were unwilling to help with information on connections. Call light had been on for 61 minutes without tesponse.

we were late to get to this connecting flight and SWISS decided to wait for us . Very nice of them

SO disappointing. I spent so much money on this ticket, for them to cancel and not be able to rebook me in time. They were very unhelpful, and condescending throughout the whole Swiss airport. Will not be flying again.

Everything from the price to online checkin and the flight being on time to the crew and food was very good. The comfort level is fine--the seats are very close to each other in Economy. But I guess you get what you pay for.

I guess just the food, but besides, amazing experience flying with swiss

The Zurich airport is a disaster with to small trains running between the terminals, the trains was overfilled (not good in Corona times). It was no directions in the airport with proper lines so you did not know if you ere standing in the right line. They checked your passport 3 times in the airport = a lot of standing in line. Service on the plane could be a lot better, The cabin crew could have offer more to drink (water, coffee, tea), the food sucked.

Flight was delayed for 4 hours and they misplaced my luggage too. Appalling.

They went out of their way. It was very clean and friendly.

Flight canceled Terrible Post flight management Kept in airport 1 hours with promises of transport but none came

We so appreciated that our connecting flight waited for 6 of us!!!

The flight was on time and the crew very professional. Everything went as expected and I will use BA again for this trip.

Check in was horrendous! Economy took 2 hours before seeing an agent. Business class was 0.5 - 1 hour.

Crew and boarding fine. Flight delayed, then delayed again after boarding.

Annoying customer pushing my seat did not make this pleasant.

Asked for a wheelchair multiple times. Got denied the wheelchair in London layover.

Never got on this AA flight since British Airways delayed my original flight 29 hours

It was ok but not at a business class standard No entertainment system available which is poor for a 3+ hour journey Food was ok and service was good though

Late boarding with inconsistent excuses. Bulk head seats were very small and uncomfortable. 1 tiny candy bar and a water were only food provisions. Food for purchase was unavailable.

Innovative boarding process using face recognition was flawless. Excellent food. Great lounge!

Worst trans-Atlantic flight in years! The seats were incredibly tight, both in width and depth. The back selection was so cold, it was like traveling in a refrigerator. Although I had an entire row, the seat arms would not go up, so I could not take advantage of it to sleep. However, the crew was smiling and helpful and really seemed to enjoy their jobs. The food was the worst I have ever experienced on any flight. The PA system blasts announcements to the point of hurting my ears when using the audiovisual equipment. Not safe or sat. Also, I did not like the bait and switch tactic. I put in a search with one bag and the other flights had put that into their price, but BA did not and made me pay extra for it which would have made the price comparable to others. Also, even at check in there was no “choice” of seat, unless you paid extra for it even in the same row. No other airline I have been on does this. Once check in begins, normally, you can choose any unoccupied seat in your category. These tactics and the lack of comfort means I will never fly BA again.