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The food was amazing on our flight. So many options for movies and shows to stay entertained for 12 hours.

Worst trip ever from the beginning to the end I will never travel with that airline again. I made a big mistake by not going with my regular schedule flight with Qatar airline. Even underpriced cheat me of my 134 dollars I paid for special seats and they kept my money and didn't pay the airline for the seats for me.

I wish Emirates had lights to Philadelphia (PHL) in USA.

The lounge staff at reception were inefficient and robotic. Boarding process was chaotic at the gate with no priority for business and first. At arrival into Dubai, no upper deck door . Food option and quality for this flight was awful . Thankfully the bar is always good.

Seats are not as easy to move as you would hope in premium econo Y

We waited over an hour to check our bags in and get boarding passes. We arrived 2 and 1/2 hours before the flight, and it was still very slow. That crew was very friendly and very helpful

The flight experience was good, but connection time was cut shorted because of delayed start.. it would have been helpful if the flight showed which gate/terminal we need to go for connecting flight and flight timing was less than 30 minutes to connect which made ourselves stressful to catch next flight 😔

Most aspects of the flight were great! The entertainment was mediocre, though, which made such a long flight less enjoyable.

Very good!! If at all, the business class chair/bed was bit small!! It’s because of older plane- as was told!

No Vegetarian options onboard, made to wait for a long time for boarding

Nothing special.. they could have provided something to eat without a charge

Terrible plane small airbus good for a 1 hr trip I booked business as it is. A night flight and 4hrs trip it was an ordinary economy seat with no one next to me what a joke what a stupid decision to buy business

For the price of the ticket it's probably the best service in the world

Everything was great except food . It as okay not good not bad

Seats are too cramped, but that is a problem with every airline. I actually enjoyed the meal served.

Crammed like sardines into the middle of the middle 4 seat row for an 11 hour flight was a terrible experience. No attempt made to help passengers sleep by dimming lights or shutting window shades. Small mediocre meals. Not enough good movies/TV options. Hopefully we will never have to do this again.

Flight attendant served beverage to everyone during meal service and forgot about me. Had to call her several times until she realized it. Not a good service for a business class flight

The plane was good - on time! But can the stewardesses smile or actually be nice - not to bark the commands

Edelweiss is now Nickle&dimming, not even a complimentary wine on the intercontinental flight. Sitting space is the smallest I have ever seen.

I would recommend flying SWISS to anyone. Very impressed by the quality of food. The staff was extremely kind and accommodating. They arranged a shuttle to help a group of passengers make connecting flights when there was a delay.

Our male flight attendant was top notch - wish I could remember his name. Boarding is never fun when I have to ride the shuttle to the middle of the tarmac and pull my carry on bags up the stairs to my seat. My knees are banged up and my shoulders give me pain, so the flight started off poorly. The seat leg rests don’t recline completely so that makes is difficult if not dangerous to get in and out of the middle seats. The entertainment system touch screens prevented one from seeing the options. They are old and the software needs to be updated. I was on six planes in the last two weeks and able to see the flight progress without any stress. Couldn’t watch anything else. I do like Qatar Airways, just not a fan of a few things.

Boston to Doha was great but Doha to Dhaka was the worst experience.

The overall flight experience between Doha and Kolkata was satisfactory. The staff onboard were notably engaged, responsive, and enthusiastic, providing a level of service that stood out, especially when compared to the less attentive crew on the earlier leg from Heathrow to Doha. Their eagerness to assist made the journey more pleasant. Additionally, the time spent at the Silver Lounge in Doha contributed positively to the experience. The lounge offered a comfortable and relaxing environment, with adequate amenities and attentive staff. Overall, both the flight and the lounge experience in Doha met expectations, making for a smooth and satisfactory travel experience.

As gold member there is no priority checkin. Meaning you either have to board with your zone or last with business class pax. As economy pax all the baggage bays are filled by the time you arrive

Food was good, attendants were friendly. Seats were not comfortable. Did not receive any amenities such as eyemask or earplugs that would have helped sleep. Additionally a large group of passengers boarded very late into boarding and were a disruption for almost the whole flight. Flight attendants did their best but the kids were making so much noise, kicking seats, and half the time no adult was sat with them so they weren’t being managed.

Don't be afraid if you board an Oman Air Airbus A330 - it will take you to Colombo and not Muskat. The Aircraft is leased by Qatar Airways ;-)

Just happy I flew Qatar Airways awesome no wonder they are #1 in the world right now! The food was just delicious, very courteous, professional crew.

They made us deliberate waste time by holding our passports and boarding passes making us miss the flight

Wore experience due to delay and took me 3 days to reach my destination.

From home to the airport, you must mention the terminal ready.

The internet was not working during the 10 hour. This situation was known by the cabin crew before the flight. If so, information should be given to passangers. Some people should work during the flight.

Very poor service. Not friendly and special food ordered but not served

Very bad from ISTACC leg of flight specifically the seats. These seats are for economy not for Business class. I suppose when flying to a third world country you can fly any craft and no one questions it. I was very disappointed for that leg of the flight. This needs to change.

The first flight got delayed 1 hour and that made me miss my connection flight which made me arrive 6 hours later.

Check-in was a mess, transfer flights were sepersted so no one could sit with their company. Some tickets were closed to online check-in without notice hand luggage allowances were not checked so oberhead bins were already full halfway through boarding.

Great airline with excellent service! Only drawback was the meat served was overcooked on both flights.

Everything was great except the meat served was tough and overcooked!

I did not like the quality of the food and there was no snacks offered between meals.

Boarding on time. Limited food and drinks options . Few Crew was rude and unconcerned. Entertainment system is old and barely any new contents.

The flight encountered weather turbulences and it was scary at times but the pilot was outstanding! The food is outstanding! The crew was great. Only thing is the flight path map could be better (Reference: Emirates) Also would be nice to have more choice of soft drinks during the flight since it is a long flight. If the crews coming around with water instead of us going to the crew area asking.

It's the only direct flight between Accra and Nairobi, and you pay for it! Food is better on Asky. No entertainment on flight from Accra to Nairobi, but there other way did have screens. Generally timely boarding and departure.

They fed me at the right time the flight was smooth and the captain explain everything

Flying portion was fine. Below average comfort. We had 2 canceled flights and got stuck in 2 cities which took us 3 days to get home. Kenya hasn’t done anything or even reached out to us after complaining.

We were delayed about 5 hours each way from JFK to Nairobi. On the way out, we sat on the tarmac for 5 hours making for almost 20 hours on the plane. And the seats are so uncomfortable. My bottom has never been so sore on a long flight before. Bring a pad if you can. On the return, we were delayed 5 hours in the airport. It was reported as a 3 hour delay on the board and website but at the gate it was 5 hours. So, we waited with 3 kids in the airport when we could have been at the hotel resting instead. The flight was completely full probably due to the cancelled flight the night before. I wonder if the airline is in such shambles because of their possible impending bankruptcy. The staff were pleasant and the vegan meals we requested were impressive for an airplane tv dinner style tray.

Service was good, but I lost my baggage. There should be more accountability to passengers, and more concern to help find lost baggage.

Was too pissed about my luggage not being with me even though they assured me at the gate it was to recall any other problems. Planes on the inside are in terrible shape. Thank goodness the engines seem to run okay.

Terrible. Flew from Rwanda to Nairobi for transfer then on to Madagascar. Kenya Airways does not like to park at a gate. They park on the outskirts requiring a bus shuttle. That part is okay, but the bus drops you off outside of security. If I did not skip to the front of the line with my remaining half hour connection, I would have missed my flight. Complete security check plus taking off of shoes had to be completed (again). I made it to Madagascar, but my checked bag decided to take a trip to Dubai. I know tag on luggage was to Madagascar. No one can figure out how it made it to Dubai, except for incompetence. Even though I knew it was in Dubai, they would not allow a tracking to be done until Kenya Airways had the opportunity to get it on the next flight to Madagascar. Did not happen of course! I took 3 flights with Kenya Airways during this journey. Everyone of them had something go wrong. Please look elsewhere for another airline which I will be doing in the future.

Terrible. 6 hours late and zero urgency after the fact. Took over an hour to board and then an hour plus on the runway.

Seats were great. Business class service has been cut entirely, not even a water handed out

Excellent crew. Three problems need to be taken care of: 1. Lack of wi-fi during the flight. This prevents busy traveller's from working while onboard. 2. Why there were two very-slow security check points was more punishment that necessary. Went through thorough security at transit area, the an even slower one at Gare 19!!!! Why passports needed to be checked st least 5 times by 5 different people makes no sense. Additionally, passengers were crammed like sardines in a boarding area with no charging ports that work!! This was a boarding nightmare. 3. During my flight (seat 27C) the headset socket did not work. Watched one movie, but very difficult because of that. Had to keep my fingers on the socket for it to work!