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Nothing special.. they could have provided something to eat without a charge

For the price of the ticket it's probably the best service in the world

Everything was great except food . It as okay not good not bad

I have no complaints. The crew was attentive, pleasant and heloful

Flight was cancelled due to technical problems with the aircraft. It would be nice if SWISS would invest in new aircraft; that would for sure minimize the technical issues with (old) aircrafts.

It was a pleasant experience accept temperature in the plane It was extremely cold in the airplane that I was shivering I got sick because of the extreme cold temperature on my flight

It was not made clear that additional passport control is needed before queueing up for boarding. The seats were very uncomfortable and cramped even for small persons. The arm rests were not fully capable of lifting up out of the way and the media controls cut-out made them even worse to lean on. Just one audio channel was working on one of our seats.

Great food - movie selection was good. Plane was a few minutes late but got to destination on time.

I thought the flight crew was very attentive and the food was excellent. The only issues I had were the flight delays. A small one out of Sarajevo and a longer one out of Zurich.

It was great. The attention, the fly was on time.

The Virgin Atlantic crew was very good. However, the equipment was OK, the seats were OK, but her bags did not arrive with me. Two bags showed up a day later and I’m still waiting for my third back.

The crew was very good. However, the equipment was a bit dated. Some of the electronics were not working. To top it, three bags didn’t arrive with me. Two of them were delivered a day later. I’m still waiting for the third bag, I was so looking forward to this virgin Atlantic flight, but, I am disappointed.

My only complaint is that the pocket in front of me was ripped and my things, like iPad and airline magazines, kept slipping to the floor.

Flight delayed yet again. Crew apathetic and unhelpful re affect on connecting flight.

I think Virgin is one of the best flying experiences, especially from/to the UK. The staff are so helpful and fun, the food is good, seats comfortable, goof entertainment and great value. Check in and boarding is pretty pain free. I also find that the other passengers are generally so kind and considerate than when I've flown other airlines.

Cabin crew on our flight showed lack of any customer service gruff and acting annoyed if you asked anything and I mean anything Example a man on the seat over dropped his beer on my husbands blanket We asked if we could switch out blankets cabin crew Said. No we don’t have any extras OK well can you take the wet one Cabin crew looked disgusted and annoyed Took it no OK or yes just a growl

Quick flight. But cabin crew were very noisy and talking too much, especially when we were seated at the back of the plane trying to sleep through the night .

My ticket was for Premium Economy and all the seats were taken, I was placed in Economy class and I’m looking for a refund.

Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.

The delay was an issue. Other than that. Every thing good

I felt all of the food tasted the same. And we had five meals over the 16 hrs in the air.

The use of a domestic carrier without entertainment was disappointing and a let down

Plane was late with no information or announcement … had to walk up n downstairs.., had not communicated this … and ppl had suitcase to carry .

Like: Plane made it to the destination. Dislike: Food is terrible, no entertainment, very dirty airplane.

There where no ear phones provided and the food needs to improve.

I have been flew with ET since 2013 and I wish the service can be reach standard airlines as Star Alliance member please ET you need to improve many thing on the services learn from SQ and other member

Flight was delayed resulting in a series of unfortunate events. I ran the airport as people were yelling my flight anyone who can’t run wouldn’t have made it! Then the luggage is missing. Good company, execution needs fine tuning.

I had a full row so can't imagine how this could be better

Boarding was delayed and people were just sitting there like lost.

Good was great, but no vegetarian option: only beef or chicken. In business class please add a vegetarian option. Thanks

Very nice. Crew was excellent and our seats had great legroom which we paid extra for so I highly recommend this option when flying internationally.

I was charged for one of my luggage twice, when I was not supposed to be charged for it

Lufthansa crew are great Frankfurt to Raleigh RDU North Carolina USA

Crew was nicer to some people than others for no apparent reason. I had to get an older lady’s attention because she was too busy talking to passengers.

I missed it , and waiting for next flight when writing.

I did not fly them . They rebooked me on a longer flight to Helsinki. I did not get the food I wanted . Paid more for seats and baggage and now trying to deal with them is. Mess. They reimbursed me for half of cost and not the actual fee I incurred and this was all due to operational reasons . Too many chefs in kitchens and everyone deflects not their problem. Book one airline

Cancelled and left stranded with two babies. They couldn’t rebook and I have no way to get home. 100 phone calls later the calls kept getting dropped. When I asked to cancel and rebook elsewhere they couldn’t promise me any type of refund even though they canceled the flight without alternative options

Very smooth flight and crew was very attentive and helpful

Missed our flight to London and we were put on coach seats to Munich.

Seats were terribly uncomfortable! Couldn’t sleep! I paid for good seats when scheduled with Lufthansa, got crappy mid-section seats on Air Canada!

Our headphone plug in was broken, especially we are with 5 years old who like to watch a movie

Free food and drink! Got a late start due to mechanical problems w a luggage loader.

App totally screwed me up trying to check in. Would not let me select a reasonable seat and therefore I was stuck in a totally uncomfortable seat for 7 hours. Will not take the chance again and use other airlines in future where no issue choosing seats

Although it was an overnight flight, the crew could’ve have made more refreshment passes.

All and it was good . But no one woke me when meals came around . Please have a don’t not disturb sign if you opted for that . Left very hungry missing all meals .

Not being stuck in the middle seat between strangers but that’s not the airlines fault

On board was excellent—a remarkable positive change. Check in was horrifying. Forced to check in branded cabin baggage approved bags weighing 10 and 12 kgs each, because desk insisted these were not fit for overhead lockers. Got charged £160 for two bags. Behaviour of staff was hostile, motivated and rude. Wonder if BA pays commissions on collection, or borrows staff from Airport operator. Basle evidently is an airport used by budget airline— and customers are treated like consumers.

I was at the airport 10 hour early. I would have loved to drop luggage in advance but this was possible only 3h before the scheduled time, however BA was so kind to move me to the earlier flight as it had space available at no extra cost. Thank you!

Late in leaving the US. Late in arriving in UK. 2 plua hous on ground in UK before leaving. Late in arriving in Spain. Didn't get our bags until the next night.

Attentive, efficient and pleasant flight crew. Easy to obtain seat selections and exit row. The only issue but one that affected the entire flight was a very uncomfortable seat. Seat design permitted no movement and was very hard and raised toward front of seat.