Low season | May |
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High season | December |
New and clean plane, lots of entertainment on IFE. Boarding was chaotic, maybe because of the size of the gate area. Plane arrived half an hour late.
New and clean plane, lots of entertainment on IFE. Boarding was chaotic, maybe because of the size of the gate area. Plane arrived half an hour late.
Flight was an hour+ late leaving Munich. We even missed a rescheduled flight from Chicago to Kansas City. Lufthansa was responsive in providing motel and meals.
Actual flight was smooth but we were delayed 70 minutes. Were promised to make it up to us but were given no refreshments
Flight was cancelled and I got rebooked with anther airline. Also had booked a direct flight and got a layover.
Boarding was unorganised. The flight was very uncomfortable, the temperature was far too high. On requests to lower it nothing changed.
It was a very full flight, makes it harder for flight crew.
Terrible experience. I was stuck in Germany for two full day because your flights can't leave on time. You guys suck!!!
Air Dolomiti personnel were very nice as ever. Got nicked for 80 euros for my bag; something I didn’t agree to when I booked… What’s up with that?
No priority boarding for business class. Delays, seat 4D was inoperable, table was broken. Movie choices were limited. Staff tried hard. Very poor experience based on previous Lufthansa’s flights. This was Discovery $8,600 was too much for this level of service. We will go back to DELTA when ever we can
Food was good, flight is old, no leg room and restrooms are downstairs not easy for elderly people
On board was excellent—a remarkable positive change. Check in was horrifying. Forced to check in branded cabin baggage approved bags weighing 10 and 12 kgs each, because desk insisted these were not fit for overhead lockers. Got charged £160 for two bags. Behaviour of staff was hostile, motivated and rude. Wonder if BA pays commissions on collection, or borrows staff from Airport operator. Basle evidently is an airport used by budget airline— and customers are treated like consumers.
British Airways canceled my flight and I had to fly on Lufthansa the next day. What a garbage airline 🗑️
The whole experience was great. The only improvement would be the entertainment selection
Economy extremely cramped. Dinner was not good. Breakfast was quite good. Crew was excellent.
They took good care of me on the plane and had it not been for handicap assistance I would definitely had missed my connecting flight . Not BA fault but The airport security instead . Two hours is way too long for security
Seats small and uncomfortable (too firm). Boarding process is queue to queue. Food unexciting - and they run out of options very quickly.
Business class to Istanbul. Packed flight. Cabin crew seemed incapable of differentiating between economy and business passengers with regard to access to the WC which meant whole flight I had people standing in aisle and leaning into my aisle seat, queueing for the front WC. Crew put it down to a lack of curtain between the two classes. The seats, for a 3hrs55 min flight were just standard seats with middle seat unoccupied. So nothing special apart from the food, which was mediocre. Aside from the roast chicken dinner (‘special’ traditional British menu option, which looked poor but tasted good I gather). However 2 king prawns does not make a main course salad.
Great staff, very personable, attentive. We had a spare seat next to us so that helped
Once again I purchase a business class ticket and the seat is exactly the same as cattle class, the only difference being is that BA install a janky table over the middle seat so there is somewhere to place your complimentary drink, the tray table is just big enough for the small tray, so if you are not concerned about getting fed and watered on the plane or getting access to the BA lounge I would save your money and fly cattle, PS the cabin crew were exceptional in every way, shame about the equipment
Excellent service smooth flight f or the most part food was right now.I'm expectedly good.