I liked all the informational texts. I always knew where to go and when .
Change cabin crew assisting business class. Not taking care, ignoring requests and calls. Never had such an experience in business class.
Smooth flight. As always dinner could have been more generous. Breakfast was great.
Flight delayed over 2 hours . I was flying bussiness never got food cause they ran out of what i wanted
I was not aware that I have to pay for the checked bag on the return flight. It was included in the price when I bought the ticket
Late out of the gate, late to takeoff. No screens on plane. Uncomfortable window seat.
The seat seemed roomy, the service was good, everything was fine.
More water distribution throughout flight. Food quality poor and hot items delivered not hot on both attempts. Not United Standards
The flight was excellent. The crew was great. The food offerings were very good.
Was a good flight , well served by the flight attendants. Boarding went smoothly, flight was smooth.
It was just ok. Half the bathrooms were broke on the flight.
Boarding could have been better organized. The one member of staff disappeared for a while so boarding by group relied on honesty.
If they wouldn't have canceled the flight WITHOUT informing me until I looked at my ticket and saw I had 2 extra layovers in 2 different cities than the ones I paid for? That would have been nice.
Poor BA get a lot of stick and have some problems getting your bags to the same destination BUT the whole experience is very much 5 star and probably due to excellent, helpful and sooo British staff. We travelled in economy plus.
The seats are incredibly uncomfortable. My luggage didn't make it on my flight from London to Nashville.
Our headphone plug in was broken, especially we are with 5 years old who like to watch a movie
Staff and crew where very nice and friendly. Just need to improve the timming om the meal and beverages.
The seats of the Boeing 787-10 Dreamliner were ridiculously uncomfortable. I was on 10 flights during this vacation and this plane was super uncomfortable both times I was on one whereas all of the others were perfectly fine. Additionally, these planes do not have any air vents that passengers can control, the climate is entirely controlled by the crew which made for an extremely uncomfortable temperature for the duration. The flight attendants tried to make everyone happy with the temperature but several people you could tell were excessively warm and just wanted a bit of airflow.
It was good overall. Entertainment was ok, one of the TV screens had issue. Bit old plane but leg space was good. Overhead luggage had good space. The worst part was experience at Heathrow airport, it was total chaos.
The least comfortable business class seat I have encountered for a while - very very firm when reclined making sleeping difficult. Cost cutting is visible everywhere - no offer to refill drinks (the wines were not good - so no real issue there :) ) Just not worth what BA charge