Very uncomfortable aircraft. No free entertainment or drinks. Food okay. Won't fly with them again.
The plane was clean and well maintained the crew members were professionals and friendly and the food was good
Seat 💺 was all the way on last row. Food was okay .
everything was great. I don't use on-board entertainment at all (I just read or sleep), but I appreciate that I couldn't hear anyone else's!
My favorite airline when traveling to the UAE. Great food and great service.
They were very pleasant and helpful. My husband and I were sitted apart. We asked if we could be seated together were told flight ws fuly booked but would try. After a while they were able to make it work we got seats together. Their food is good and attendents are very friendly/helpful.
I was not allowed to upgrade with miles whereas others were. That’s a pity
More leg room or a bed hahaha but in all was one of the best flys I been on
Fresh energetic and friendly crew, great food, brand new plane and non stop entertainment
Good food and staff. Flights were delayed making catching the connecting one tough with no time to stretch in between
I was unable to pre purchase sear upgrades or internet. Their online site is not user friendly and poor. I felt singled out in customs. Seats are very small even for a small person.
They didn't board by zones and it was a free for all. The 16 hour flight was the most excruciating experience of my life and the seats were TINY... with no leg space and my feet were swollen immediately. The food was so bad it was inedible.
The space was tight, hardly any leg room and the crew surprisingly were busy and did not take the time to attend to passengers, felt rushed. There was a delay for check in since the systems were down the airport staffs were accommodating
Worst air experience in whole life . Boarding and checking was hassle as they did 3 times. Crew team was clueless about passengers need. Despite of passengers raising hand , they were resetting the program
Was downgraded from business to economy due to a faulty seat in business class. However when I boarded the plane there were no less than 5 free business class seats. Will never fly Qatar Airways again
Wasn’t allowed to continue with the purchased tickets because I hadn’t been able to go on the first scheduled leg.
As gold member there is no priority checkin. Meaning you either have to board with your zone or last with business class pax. As economy pax all the baggage bays are filled by the time you arrive
More facilities to transport to the gates......felt too much walking distance
No towels or tissue and chocolate and mint provided before arrival
Not good. Expected a lot more as far as excellence.
Cleanliness of seats, trays, storage pockets need more attention, but everything else was good.
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
For me it was a good experience… thank you Turkish Airlines
Internet connection was very weak, did not connect at all. Seat comfort was poor, buttons didn't work properly. Overall not impressed in business class.
The plane is cramped and there is no space to move. The seats should not recline because when a person in front drops their seat you are trapped and you can't even see the entertainment screen because it is right in front of your face. I like that checked luggage is included. The food tasted good but they ran out of breakfast choices. The crew is nice.
I really didn’t like much. A lot of things can be better beginning with crew to seats and food is awful as well.
My experience was amazing. Very friendly hosts and impeccable service.
Very poor service. Not friendly and special food ordered but not served
Very bad from ISTACC leg of flight specifically the seats. These seats are for economy not for Business class. I suppose when flying to a third world country you can fly any craft and no one questions it. I was very disappointed for that leg of the flight. This needs to change.
The first flight got delayed 1 hour and that made me miss my connection flight which made me arrive 6 hours later.
It was very bad experience with Ethiopian airlines . The flight was delayed in both ways . On the way coming back one of the crews dropped hot coffee on my whole body and other crew dropped used dirty glasses on top of me . The same crew that dropped hot coffee on me hit me with the food trolley on my knee while I was sleeping . I couldn’t sit properly due to the pain on my knee caused by those irresponsible crews . Very unprofessional airlines
Flight was delayed an hour. Also, I bought an extra legroom seat online; but the actually plane was a different configuration so I didn't get what I paid for . This happened on the Addis to Lusaka leg of my trip.
Needs improvement because some of the tvs and charging ports weren’t working
The plane was overbooked and the crew was very rude. My luggage was never put on the plane. I got to NY and waited 2 hours just to find out that my luggage was left.
Very bad experience flight was over 5 hours delayed 😑 not a chance to be put on another flight we had to stay at the hotel we lost 2 days on our vacation. Never again I will fligh with Ethiopian airlines.
Terrible customer service I lost my bag luggage and I still haven’t received any information
The flight delayef for over 2 hours so my route was changed leading to arriving to my destination without my luggage
The ailine departed and arrived late foe every leg of the trip, causing myself and my travel companions to miss every connecting flight. It was very unorganized given theat there was a lot of miscommunication. The flights offered are unrealistic and when you call they assure you that the plane waits for you. I missed an. entire day of my vacation and any entire day of rest back home because of the airline. I do not plan to support the airline again. Thank you
Food was really not appealing. There was a blocked sink in the toilet. Toilet is cramped and the wall between the 2 toilets are not secured properly.
I felt all of the food tasted the same. And we had five meals over the 16 hrs in the air.
For such long flight we were expecting more comfortable seat , which were to close to each other , the backrest we could only lean a few inches to the back and you really couldn't stretch your legs.
Prompt, efficient boarding. Clean aircraft and knowledgeable crew. Everything on time.
Loved flying with this airline. Professional, courteous staff who did everything possible to make the long flight comfortable!
Delayed flight with no explanations; no jetway boarding so we had to stand on the tarmac in the cold rain. Baggage was lost.
I had to fly United where the flight crew was atrocious
Before the flight I received an email from LH that our seat were changed to other comparable seats. At boarding however we found our reassigned “comparable” seats were directly by the toilet. They sure were no “comparable “ seats and we were quite disappointed!
Solid old-school airline, comfortable, efficient and pleasant. It's the small things like nice blankets, good legroom and complementary mixed drinks, even in economy class. Can recommend!
I fell on July 18 went to the emergency room and injured my left hip with torn ligaments. Obviously I couldn’t travel and had to cancel my trip to the Paris Olympics. Yet Lufthansa only refunded the taxes. Unacceptable. I will never recommend that airline.
Terrible. Super uncomfortable/less room than a domestic flight and flight was 9.5 hours. Food was terrible. Flight attendants slammed the cart into 2 people in our party numerous times as they were both over 6' tall and sitting in the aisle.
Smooth flight. Safe airline. Professional crew. Glitchy entertainment touch screen. So-so food. So-so seat padding.
