Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Good flight with KLM, friendly staff. Food was good, had much worse on other airlines. Selection of drinks also good enough for us. Entertainment was also good. The economy seats are ok and that’s it. For a 12 hour flight I think a little more comfort in the economy seats in pitch and softness would be highly appreciated by the customers and can makte the difference.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.
Good experience, just i couldn’t connect me to the wifi
Boarding was easy. RDU gates can get crowded, be prepared to be patient. Flight was smooth, with excellent service. Pilots really provided a lot of visibility into flight details. Plane and seats were clean and serviceable. TY!
Cramped seats. Audio jack for the in -flight entertainment was broken.
Flight crew was amazing! I don't like that the Polaris seats are side-by-side.
We appreciated the friendly, efficient, and professional flight attendants. A wider selection of hot foods would be nice.
Smoothly flight, pleasant flight attendants. I wish there were better food choices.
Poor and identical to the first two legs, except for the crew who were patient, professional and of pleasant and jovial disposition!
We had a 90 minute delay due to equipment failure that was detected just before we took off. United rebooked my connecting flight.
United Airlines changed my flight 5 hours before I arrived at the airport. This messed up my entire day that I arrived in Japan.
Air conditioning in the plane wasn’t working at boarding, this resulted in a delayed departure whilst they addressed the situation. The cabin was uncomfortably hot.
The flight was excellent. The crew was great. The food offerings were very good.
App totally screwed me up trying to check in. Would not let me select a reasonable seat and therefore I was stuck in a totally uncomfortable seat for 7 hours. Will not take the chance again and use other airlines in future where no issue choosing seats
No fast track available, no organisation. Unpleasant boarding system at gate 20 at JFK. When giving feedback to the lounge team I was told to talk to the manager instead of taking the feedback.
I only took two Europe trip with BA, 100% are delayed. Today’s delay caused missed next flight, they booked next flight for me but we had to wait at the airport for 6 hours. The trip to Berlin, same experience, delayed for 3 hours for no reason. Will not treat with BA anymore.
Flight was ok, but online checkin did not work, so had to go to ticket counter. The line was long and attendant did not arrive until 2 hr before boarding. She was very efficient, but the uncertainties was troubling.
I was disappointed with the quality of the food for an international flight also I wasn't given a toiletry bag which is customary in international flights.
This flight was booked with Iberia, but when we got to the airport, it was actually switched to Level. We went to Iberia terminal, then had to be redirected. Ridiculous that we had to pay for a soda on the plane. Also had to pay for earbuds, no pillows. If we had wanted a blanket would have been charged. This is not the British Airways experience. Flight attendant was non existent. Had our call light on for 45 minutes with no response. Attendant charged for a drink, forgot to bring it back. We would never fly Level again. If British airways is going to switch out carriers, We would not fly with them
Business class in Club Europe is basically a slightly larger seat, with the middle seat blocked off. Not really business class, except for the free food/drink - which was also delicious!
Firing with British airways leaves me feeling stressed and disappointed. They are substandard in so many aspects of airline travel.
Flight on time. Food was poor - low quality and hard to eat due to poor layout
They canceleld the flight and i found out only hours before the flight
