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Service and food were decent, seats are a bit too narrow. Leg room is normal. Bathroom should be cleaned more frequently. WiFi is cumbersome and should be simplified.

Boarding process is one of the worst i have ever seen. Poor planning and lack of experienced staff is vert apparent. Seat changes till the last minute was an added stress to the process.

Turkish Airlines is amazing. I have a problem with the ticket I purchased through the kayak website. I have filed a complaint related to the fact that I was contacted by phone on the day I purchased the ticket and told that the amount that the ticket had been advertised for was not accurate and that I had to pay more. This is totally fraudulent. I will look into addressing this further tomorrow and will never ever use kayak again.

Bad service and food was not good. Give very less food.

Good overall flight. Excellent crew. Food options could be improved.

Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.

For me it was a good experience… thank you Turkish Airlines

Old aircraft, very very low business class standards, no privacy between the seats, horrible old TVs, tiny bathrooms.

Seats are not clean inside the very dirty and need to improve

Good service, the airline also provided a traveling kit bag (tooth brush, socks, slippers, visor for sleeping).

Happy and nice crew and the atmosphere is very easy and calm. I got a wonderful travel with UA this time

I wouldn't recommend Lufthansa otherwise. We took this flight only because our flight to Kittilä got cancelled and Lufthansa offered a replacement which would have been two days later, with a night in Frankfurt and another in Munich. We refused the replacement but the staff at the airport entered in the system claiming that we accepted the replacement.. We didn't get the full refund because of this.

Service was courteous and attentive. Sat in the exit row. In exchange for leg room I had people tripping over my feet to use it at a hallway from one aisle to the other, had no access to films viaa viewscreen and no underseat storage for medicines or other personal travel needs. Next time I am seated there, I will refuse the exit row.

The flight was ok, the flight attendants were lovely, the movies were good, the food was ok, and I am just sad because my luggage didn't arrive with me in Iasi because the flight from Vancouver to Frankfurt was delayed and then I barely made the rest of my flights. Also, there was no real support once I got off each of the flights. There was nobody to ask about gate or where to be and for example when I got off in Vienna to catch the flight to Iasi there was no screen where I could read the gate and time of departure of the plane. I was going crazy trying to find the plane to Iasi and I barely made it. When my luggage finally arrived home it was broken. The handle was completely broken and that was not so good. I am in a visit here, in Romania, and I will have to buy a new luggage.

The flight was about 10 minutes late which made it kind of tight for connection in Frankfurt. One think that was helpful for my husband and I since we don’t speak the language was when we got off the shuttle bus, two ground crew told us very clearly how to make the connection.

Flight was an hour+ late leaving Munich. We even missed a rescheduled flight from Chicago to Kansas City. Lufthansa was responsive in providing motel and meals.

Ok flight. Water and small chocolate offered. Would be good if flynet included also video.

Prompt, efficient boarding. Clean aircraft and knowledgeable crew. Everything on time.

Paid for aisle seat and got a middle seat in back. One of the more uncomfortable flights I have been on. Impossible to get a refund.

Two things to note here. First, Lufthansa separated me from my small children. Apparently you need to pay extra to ensure that your children are not abandoned. This is different from KLM-Air France, where children sit with their parents automatically, and I usually fly KLM-Air France. I didn't realize Lufthansa was different on this score and is willing to leverage the wellbeing of small children to generate more revenue. Second, my flight arrived 3 hours and 54 minutes late, so I am entitled to financial compensation as per EU passenger rights regulation. From other aspects of Lufthansa's behavior during this trip, I expect that their approach to this is to start a war of attrition with their passengers to avoid giving compensation as much as possible - again, very differently from KLM-Air France. But we'll see, maybe I'll be pleasantly surprised.