Pleasant, relaxed flight. I had 2 seats to myself, which was a bonus. I couldn't find a flight tracker ap so I could know where we were but that's a minor complaint. On the plus side, the passenger announcements did not come through my earphones but were on main speakers only. That was a nice touch.
Flight delayed by 3 hours 45 mins and no explanation given or apology. Rebooked on a flight departing to final destination 48 hrs later and baggage not delivered.
My outbound flight was grounded in Lusaka so we never made it to Paris. DO NOT fly this airline you will be stranded and your plans will be completely disrupted
Inflight entertainment with electronic charging stations can help during a long flight.
The flight was delayed with no notice. No inflight entertainment. Communication is vital in any business.
Poor communication: Flight come directly to kigali , didn’t come via mumbasa. Favouring to Rwandan passenger to move from economic to bussiness class after flight depart. Where they don’t asked other older passenger who need more comfort. Rude staff : chekin airport at Mumbai. Talking in local language (marathi) while serving and no sorry no thank you attitude.
Pros: "Seat reclining was good. Fleece blankets were warm"
Cons: "Blankets had a really bad smell Food options were very limited - even bread was eggless"
Pros: "Helpful friendly crew, reasonable ticket prices."
Cons: "Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy."
The use of a domestic carrier without entertainment was disappointing and a let down
There where no ear phones provided and the food needs to improve.
The food needs to improve especially the fish as there where only 3 fish cubes in my plate.
Flight was delayed resulting in a series of unfortunate events. I ran the airport as people were yelling my flight anyone who can’t run wouldn’t have made it! Then the luggage is missing. Good company, execution needs fine tuning.
I had a full row so can't imagine how this could be better
Boarding was delayed and people were just sitting there like lost.
The boarding area was too small with only one agent checking passengers into their standing bus
My experience was with Ethiopian airlines was pathetic. I would not recommend anyone to travel with Ethiopian air. Customer Service was very poor, rude stuff and flight attendants. Unwilling to offer help when asked either not able to articulate English properly or adamantly rude. Bole airport is dirty and unpleasant. Many passengers going through the airport but inadequate staff to offer service. Passengers in the flight very unkempt. Noisy flight. flight attendants unable to make order during flight. Passengers with kids unable to control their kids. The kids kept screaming, and shouting during the flight making everyone uncomfortable. Overall the flight was not comfortable.
Very bad, flying business but have no benefit of it. the crew was rude and I was not offered any food at all. I called them 3 times but none of them came. I was sick at that time and none of them helped me. an hour before landing they came to offer me food. it was too late because my stomach was already very painful and I was vomiting. I nearly can’t walk to immigration. I was forced to cancel my connecting flight and had to stay overnight in stockholm to recover my health.
Am Wowed I did not ever thought African has such an amazing airline before.
The kindness and good humor of all the people who this flight possible was a joy.
Awful, we had a delay of 3 hrs, impacting in my transfer flight to Cape town, and Kenya airways didnt do anything. They sent me twice to transfer services in Nairobi, not been available to sleep (from 1 am to 5 am); without any update.
It's the only direct flight between Accra and Nairobi, and you pay for it! Food is better on Asky. No entertainment on flight from Accra to Nairobi, but there other way did have screens. Generally timely boarding and departure.
They fed me at the right time the flight was smooth and the captain explain everything
Flying portion was fine. Below average comfort. We had 2 canceled flights and got stuck in 2 cities which took us 3 days to get home. Kenya hasn’t done anything or even reached out to us after complaining.
We were delayed about 5 hours each way from JFK to Nairobi. On the way out, we sat on the tarmac for 5 hours making for almost 20 hours on the plane. And the seats are so uncomfortable. My bottom has never been so sore on a long flight before. Bring a pad if you can. On the return, we were delayed 5 hours in the airport. It was reported as a 3 hour delay on the board and website but at the gate it was 5 hours. So, we waited with 3 kids in the airport when we could have been at the hotel resting instead. The flight was completely full probably due to the cancelled flight the night before. I wonder if the airline is in such shambles because of their possible impending bankruptcy. The staff were pleasant and the vegan meals we requested were impressive for an airplane tv dinner style tray.
Service was good, but I lost my baggage. There should be more accountability to passengers, and more concern to help find lost baggage.
Was too pissed about my luggage not being with me even though they assured me at the gate it was to recall any other problems. Planes on the inside are in terrible shape. Thank goodness the engines seem to run okay.
Terrible. Flew from Rwanda to Nairobi for transfer then on to Madagascar. Kenya Airways does not like to park at a gate. They park on the outskirts requiring a bus shuttle. That part is okay, but the bus drops you off outside of security. If I did not skip to the front of the line with my remaining half hour connection, I would have missed my flight. Complete security check plus taking off of shoes had to be completed (again). I made it to Madagascar, but my checked bag decided to take a trip to Dubai. I know tag on luggage was to Madagascar. No one can figure out how it made it to Dubai, except for incompetence. Even though I knew it was in Dubai, they would not allow a tracking to be done until Kenya Airways had the opportunity to get it on the next flight to Madagascar. Did not happen of course! I took 3 flights with Kenya Airways during this journey. Everyone of them had something go wrong. Please look elsewhere for another airline which I will be doing in the future.
Terrible. 6 hours late and zero urgency after the fact. Took over an hour to board and then an hour plus on the runway.
Probably the worst airline I have flown in recent years. From check in to the on board experience, everything was terrible
improve sercice on board and to assist passengers to get thier needs
