Airlink is my preferred airline for travel in South and Southern Africa. Upington international airport is small so check in and security screening is a breeze. Boarding is easy and the flight was good. Took a while to get the luggage at OR Tambo airport but all in all a nice experience
It was a great experience , it was quick and on time
this route is more expensive than you would expect. Boarding, disembarking was easy and fast. Cabin crew was friendly. Seats are small
The meal was excellent and well suited to a short journey.
Original flight was delayed due to technical issue. Very poor communication. The manager only appeared when we were climbing on board the plane.This resulted in us missing our follow on flight also with Airlink. No ticket issued from Skukuza and no assistance when we landed to address the issue. We had to make our own arrangements and go to their sales desk. Again they had no knowledge of the flight delay and of any passengers that had connecting flights. The lady (unfortunately with all the STRESS I have forgotten her name) at the counter was extremely helpful and is an excellent example of the type of employee Airlink need to promote and employ. Our luggage was in limbo due to all the missing information and assistance. We had to resort to buying extra tickets from South African Airways who were extremely helpful. I work at an airport so am familiar with its workings. I will infuture be looking for alternative flights.
Airline is the best airline experience I’ve ever had.
My flight was good no comments Crew members were good Flight on schedule even earlier at some point Thanks
Easy boarding, smooth flight, friendly and helpful attendants. As with every other airline, there isn't enough leg room to be comfortable. Food was adequate.
Easy short flight from Johannesburg to Harare. Boarding was slow, flight attendants were friendly. They did a meal service on this short flight, including wine, which was pretty cool.
Flight was moved forward by 2 hours with 3 days notice. This meant I could not connect from flight from Johannesburg. So did not take the flight and drove to Kasane. Will never use Air Botswana unless absolutely necessary. Mark
Very good experience considering that is low cost company. Good value for money.
Make some provisions for non-disabled elderly people who don't require assistance necessarily but would appreciate not having to walks long distances or stand for prolonged periods of time. For example: Seats close to boarding gates. Not being required to climb down and up stairs to board and deplane if in rows 17 upwards. Not being required to stand in long queues in boarding tunnels waiting to board. Priority fast track through security points to avoid long queues in departure halls.
Great airline. Will use again. Keep up the great work though and maintain your customer retention. And please keep an eye on the bottom line and stay in business for decades to come and grow from strength to strength.
For the first time ever we had a grumpy check in agent. I got told off for not having a lock on my bag and she looked seriously put out that we were checking in as a group of 7. Very unusual as I fly regularly with Safair and all the staff have always been super friendly.
Free or minimal cost water available in recyclable cups on board would be very welcome! Everything else was great!
Seats are small. But I guess that will not change on my behalf. Otherwise their service is great.
Loved our Cabin Crew you could tell they enjoyed there job. The Chief Stuart was a delight. What a great way to start our day with such a positive company.
Pros: "crew insisting everyone covers mouth and nose with the mask"
Cons: "surprised to see no separation between people,"
Pros: "Seat could be wider or a business class option would be welcome"
Pleasant, relaxed flight. I had 2 seats to myself, which was a bonus. I couldn't find a flight tracker ap so I could know where we were but that's a minor complaint. On the plus side, the passenger announcements did not come through my earphones but were on main speakers only. That was a nice touch.
Flight delayed by 3 hours 45 mins and no explanation given or apology. Rebooked on a flight departing to final destination 48 hrs later and baggage not delivered.
My outbound flight was grounded in Lusaka so we never made it to Paris. DO NOT fly this airline you will be stranded and your plans will be completely disrupted
Inflight entertainment with electronic charging stations can help during a long flight.
The flight was delayed with no notice. No inflight entertainment. Communication is vital in any business.
Poor communication: Flight come directly to kigali , didn’t come via mumbasa. Favouring to Rwandan passenger to move from economic to bussiness class after flight depart. Where they don’t asked other older passenger who need more comfort. Rude staff : chekin airport at Mumbai. Talking in local language (marathi) while serving and no sorry no thank you attitude.
Pros: "Seat reclining was good. Fleece blankets were warm"
Cons: "Blankets had a really bad smell Food options were very limited - even bread was eggless"
Pros: "Helpful friendly crew, reasonable ticket prices."
Cons: "Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy."
The use of a domestic carrier without entertainment was disappointing and a let down
Plane was late with no information or announcement … had to walk up n downstairs.., had not communicated this … and ppl had suitcase to carry .
Like: It arrived, Dislike: Boarding was a separate corridor with no counter announcements at the passenger waiting area. Very dirty airplane and toilets, food options were terrible - everything even the vegetarian option was a curry spice. Many other passengers using the toilets would not lock the door and kept door partially open during use - flight attendants would not enforce or direct them to lock it and light turns on, no entertainment options at all, other passengers would be singing and not peaceful. Atrocious flight experience.
There where no ear phones provided and the food needs to improve.
The food needs to improve especially the fish as there where only 3 fish cubes in my plate.
Boarding was delayed and people were just sitting there like lost.
My experience was with Ethiopian airlines was pathetic. I would not recommend anyone to travel with Ethiopian air. Customer Service was very poor, rude stuff and flight attendants. Unwilling to offer help when asked either not able to articulate English properly or adamantly rude. Bole airport is dirty and unpleasant. Many passengers going through the airport but inadequate staff to offer service. Passengers in the flight very unkempt. Noisy flight. flight attendants unable to make order during flight. Passengers with kids unable to control their kids. The kids kept screaming, and shouting during the flight making everyone uncomfortable. Overall the flight was not comfortable.
1. They messed up my baby food order. 2. They messed up my confirmed seats. 3. The screen on my seat was not working at all. So, it’s a horrible experience
I like the leg room. I did not like the plane from Chicago to Addis. It was dirty and smelly and toilet area filthy. My screen was not working and kept saying loading. The plane from Addis to Harare was clean , more modern and food looked much fresher and tasted better. Boarding at Addis was a nightmare, long queues and lots of confusion,International space has no seating are and one is standing all the time.
Very bad, flying business but have no benefit of it. the crew was rude and I was not offered any food at all. I called them 3 times but none of them came. I was sick at that time and none of them helped me. an hour before landing they came to offer me food. it was too late because my stomach was already very painful and I was vomiting. I nearly can’t walk to immigration. I was forced to cancel my connecting flight and had to stay overnight in stockholm to recover my health.
The kindness and good humor of all the people who this flight possible was a joy.
Awful, we had a delay of 3 hrs, impacting in my transfer flight to Cape town, and Kenya airways didnt do anything. They sent me twice to transfer services in Nairobi, not been available to sleep (from 1 am to 5 am); without any update.
It's the only direct flight between Accra and Nairobi, and you pay for it! Food is better on Asky. No entertainment on flight from Accra to Nairobi, but there other way did have screens. Generally timely boarding and departure.
They fed me at the right time the flight was smooth and the captain explain everything
Flying portion was fine. Below average comfort. We had 2 canceled flights and got stuck in 2 cities which took us 3 days to get home. Kenya hasn’t done anything or even reached out to us after complaining.
We were delayed about 5 hours each way from JFK to Nairobi. On the way out, we sat on the tarmac for 5 hours making for almost 20 hours on the plane. And the seats are so uncomfortable. My bottom has never been so sore on a long flight before. Bring a pad if you can. On the return, we were delayed 5 hours in the airport. It was reported as a 3 hour delay on the board and website but at the gate it was 5 hours. So, we waited with 3 kids in the airport when we could have been at the hotel resting instead. The flight was completely full probably due to the cancelled flight the night before. I wonder if the airline is in such shambles because of their possible impending bankruptcy. The staff were pleasant and the vegan meals we requested were impressive for an airplane tv dinner style tray.
Service was good, but I lost my baggage. There should be more accountability to passengers, and more concern to help find lost baggage.
Was too pissed about my luggage not being with me even though they assured me at the gate it was to recall any other problems. Planes on the inside are in terrible shape. Thank goodness the engines seem to run okay.
Terrible. Flew from Rwanda to Nairobi for transfer then on to Madagascar. Kenya Airways does not like to park at a gate. They park on the outskirts requiring a bus shuttle. That part is okay, but the bus drops you off outside of security. If I did not skip to the front of the line with my remaining half hour connection, I would have missed my flight. Complete security check plus taking off of shoes had to be completed (again). I made it to Madagascar, but my checked bag decided to take a trip to Dubai. I know tag on luggage was to Madagascar. No one can figure out how it made it to Dubai, except for incompetence. Even though I knew it was in Dubai, they would not allow a tracking to be done until Kenya Airways had the opportunity to get it on the next flight to Madagascar. Did not happen of course! I took 3 flights with Kenya Airways during this journey. Everyone of them had something go wrong. Please look elsewhere for another airline which I will be doing in the future.
Terrible. 6 hours late and zero urgency after the fact. Took over an hour to board and then an hour plus on the runway.
