Staff was generally seeming stressed out and was a bit rude and slow. Plane left late. Pilot was very well-spoken.
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.
The seat seemed roomy, the service was good, everything was fine.
Was realllly smooth. It was delayed but we were well informed.
Connection coordination with Star Alliance partner could be better. Lots of check in setup was not interlinked between operators.
The senior flight attendants were amazing. Totally different vibe from other carriers. Easy 10 hour flight in Business Class. Great food. Good humor as well.
Good plane, crew, and flight. Boarding was a bit chaotic. Bathrooms were unacceptable. United DESPERATELY needs a new terminal at IAD.
Haven’t used United in a while. Was surprised with the free blanket and earphones. Service was great. Huge plane. 9/.row.
Delayed by 2.5hrs any longer and they would’ve had to honour their own policy for breaking their own rules and regs. Not cool, especially when I have an infant child that needs to stay on a routine and they get schedules.
Flight was fine, food better than anticipated and flight attendants were helpful and friendly.
Our headphone plug is broken, we can not enjoy our entertainment, especially traveling with 5 year old who like to watch movie
It was good but I wished if they could have sign do not disturb if we did not wanted any meals . I was tired and slept through the entire flight and woke up just before landing .being hungry Too late to ask for something to eat before exiting the flight . Left feeling hunger 🙁
Pleasant, attentive and efficient flight attendants. Boarding process and seat selection easy. No internet on transatlantic flight. Extremely uncomfortable, rigid seat.
The seats of the Boeing 787-10 Dreamliner were ridiculously uncomfortable. I was on 10 flights during this vacation and this plane was super uncomfortable both times I was on one whereas all of the others were perfectly fine. Additionally, these planes do not have any air vents that passengers can control, the climate is entirely controlled by the crew which made for an extremely uncomfortable temperature for the duration. The flight attendants tried to make everyone happy with the temperature but several people you could tell were excessively warm and just wanted a bit of airflow.
Don't fly thru London Awful and huge U need 4 hrs to transfer cuz u have to tale buses to and fro from airplanes Bad business
Staff with low service level, forgetful. Temperature at 15 C and after asking twice to raise the temperature the crew did nothing.
I was disappointed with the quality of the food for an international flight also I wasn't given a toiletry bag which is customary in international flights.
They had about 20-25 people overbooked. Including me. Why is this?? I was put on a flight to NC an hour later with a 4 hour layover. I was supposed to be home at 1045am instead i was home at 7:30pm. An extra day to pay for dog care.
Boarding is not controlled as groups called was not enforced
