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It was far better than what others had led me to expect. I would fly with them again. Don't expect all features of the entertainment system to work.

The plane interior was incredibly outdated. Nothing worked. My tray table was taped together (yes, TAPED!). None of the TV monitors worked. There were no buttons to turn on the overhead lights or call for a flight attendant. There was no indication of where we were or how long it would be till we got to our destination. This was a 15 hour flight btw. I was seated near the bathrooms and after a few hours on the flight, it smelled strongly of urine. It was sickening. There was only a USB charging outlet and you had to use your phone to watch movies through their WiFi. Somehow the outdated charger made it take so long to charge my devices. I paid for my seats and they definitely did a bait and switch on me. The seats I paid for were NOT the seats that I got. I will NEVER use this airline again and I highly recommend that others don't.

The trip with Air India was better than expected starting with the check-in and the Lounge. The flight was comfortable for a 1 hour flight.

Terrible. Air India canceled my flight out of Kathmandu because of airport constructions but did not tell me. They should not be selling night flights out of Kathmandu right now that they know they will not honor. The staff was terrible and not helpful with my rebooking or compensating me.

The flight got delayed and was not updated in time.

Good experience, comfortable seats. Entertainment did not work but vista wifi and entertainment worked great.

Flight leg to and from IAD/Delhi was good. The leg to and from Delhi/KTM was terrible.

I had a camera bag that exceeded the 10kg allowance for hand luggage. I am 67 years old and have been travelling will my cameras and lenses all over the world and have not paid once for the excess weight. Also, even if I wanted to check in the bag, I can’t due to lithium batteries and delicate equipment. Air India should review their policies. Or is it just a cash grab. I had to pay additional 7000 rupees.

Business class recliners and entertainment system was not working, it essentially became economy travel at the cost of business

Food a little spicy for me, but I’m not a vegan. I would fly Air India again.