Great boarding, great short flight but no entertainment whatsoever. It was supposed to have wifi but that did not work.
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting
Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.
The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.
The ac did not work and the plane was deployed for the AC BUT IT NEVER WORKED. I have high blood pressure and I was SWEATING AND NEARLY PASSED OUT. Do better.
For me it was a good experience… thank you Turkish Airlines
Seats are not clean inside the very dirty and need to improve
Very good except the boarding process too forever and wasn’t organized by group. I had a heavy pack or I wouldn’t have minded. I was in business. There were no audible announcements in the waiting area about boarding and everyone packed into the boarding area. Then boarding stopped for a long time but the staff made no announcements to update waiting passengers about the holdup. The flight was good after we got on.
The flight was delayed both legs of the journey. The seats were cramped.
Food excellent Bathrooms improve cleanliness needed Staff fairly well attentive Entertainment fair Seats lie flat worked well
Did not expect no entetainment, food was ok. No alcohol on a. International flight
My experience was amazing. Very friendly hosts and impeccable service.
Everything was good ,except the entertainment screen froses for hall way
Seemed like a cramped A321 config. Roasting hot cabin most of the flight. Wifi did not work. Lots of first time fliers, I think, who didn't know how to follow a seat assignment.
The plane was old and several things were broken including my seat. The sinks in the restrooms didn’t drain. The armrest on my seat was broken so the seat was constantly reclined. The tray table was broken. The fabric was coming off the seats. The overhead bin doors wouldn’t stay locked. The hotel accommodation was disgusting.
Boarding was chaotic and disorganized, and the foot rest to my seat was broken. But the food was good and the flight attendants were kind and attentive.
So bad we never travel with Egypt air bad service smells bad food bad Ching my sets to back
Food was terrible (I tried the beef plate). Service is improved. The plane is new so it was good enough
Horrible old filthy airplane with brooking seat and entertainment system
Boarding was a nightmare. Still the B773s don’t have WIFI and are a something from the 90s in terms of comfort.
Cairo airport has probably the most stressful and overcomplicated security system in the world. Can't really blame Egypt Airlines.
I have been traveling for over 30 years, and this was THE worst experience ever. The guy that was checking in at Dubai, didn’t have any professionalism or curtesy. During the flight, You had to wait a while just to get something to drink. They didn’t transfer all my luggage, even after they made me pay $155 extra for one small gallon of Zamzam water, and that luggage is still missing after three days of my arrival. NEVER AGAIN..,
The flight was cancelled with very little info at the airport. Absolutely mess with no option to reschedule flights without paying fortune for business class.
On time, smooth flight… very old and run down aircraft
The kindness and good humor of all the people who this flight possible was a joy.
Awful, we had a delay of 3 hrs, impacting in my transfer flight to Cape town, and Kenya airways didnt do anything. They sent me twice to transfer services in Nairobi, not been available to sleep (from 1 am to 5 am); without any update.
It's the only direct flight between Accra and Nairobi, and you pay for it! Food is better on Asky. No entertainment on flight from Accra to Nairobi, but there other way did have screens. Generally timely boarding and departure.
They fed me at the right time the flight was smooth and the captain explain everything
Flying portion was fine. Below average comfort. We had 2 canceled flights and got stuck in 2 cities which took us 3 days to get home. Kenya hasn’t done anything or even reached out to us after complaining.
We were delayed about 5 hours each way from JFK to Nairobi. On the way out, we sat on the tarmac for 5 hours making for almost 20 hours on the plane. And the seats are so uncomfortable. My bottom has never been so sore on a long flight before. Bring a pad if you can. On the return, we were delayed 5 hours in the airport. It was reported as a 3 hour delay on the board and website but at the gate it was 5 hours. So, we waited with 3 kids in the airport when we could have been at the hotel resting instead. The flight was completely full probably due to the cancelled flight the night before. I wonder if the airline is in such shambles because of their possible impending bankruptcy. The staff were pleasant and the vegan meals we requested were impressive for an airplane tv dinner style tray.
Service was good, but I lost my baggage. There should be more accountability to passengers, and more concern to help find lost baggage.
Was too pissed about my luggage not being with me even though they assured me at the gate it was to recall any other problems. Planes on the inside are in terrible shape. Thank goodness the engines seem to run okay.
Terrible. Flew from Rwanda to Nairobi for transfer then on to Madagascar. Kenya Airways does not like to park at a gate. They park on the outskirts requiring a bus shuttle. That part is okay, but the bus drops you off outside of security. If I did not skip to the front of the line with my remaining half hour connection, I would have missed my flight. Complete security check plus taking off of shoes had to be completed (again). I made it to Madagascar, but my checked bag decided to take a trip to Dubai. I know tag on luggage was to Madagascar. No one can figure out how it made it to Dubai, except for incompetence. Even though I knew it was in Dubai, they would not allow a tracking to be done until Kenya Airways had the opportunity to get it on the next flight to Madagascar. Did not happen of course! I took 3 flights with Kenya Airways during this journey. Everyone of them had something go wrong. Please look elsewhere for another airline which I will be doing in the future.
Terrible. 6 hours late and zero urgency after the fact. Took over an hour to board and then an hour plus on the runway.
Our headphone plug is broken, we can not enjoy our entertainment, especially traveling with 5 year old who like to watch movie
One particular crew member wasn't helpful in the cabin .
The whole experience was great. The only improvement would be the entertainment selection
Staff with low service level, forgetful. Temperature at 15 C and after asking twice to raise the temperature the crew did nothing.
old seat need to go! outdated and uncomfortable. I waited 40 minutes for my bag
The trip from Portland to Italy was great. However, the trip from Italy back to Portland was terrible. We started off leaving an hour late from Pisa to Heathrow, which then made it too late to reach our connecting flight. We were instructed by a flight attendant that we needed to go to "anyone of their colleagues" and we would need to change our connecting flight. Once we finally found someone from BA and stood in the long line of other passengers. Someone from BA came up to us while in line and asked if we were re-booking due to a delay coming into Heathrow. We told them we were, and she asked if we even checked to see if they already re-booked us. Nope, didn't know they would do that, so yes, they did in fact re-book us to a flight that would leave in 45 minutes, and we didn't have a boarding pass. "no problem just go through security and tell them you don't have a boarding pass" - It doesn't work that way. No one including security knew what to do. They kept sending us all over the place to people that didn't know what to do. Finally made it through security (after 30 minutes of everyone trying to figure out what to do with us). BA put us on a flight with Delta so we had to go to Delta to get our boarding pass. Flight was already closed, so Delta said "you need to go back to BA". Waited in line for 30 minutes due to only 2 people trying to help everyone. She got us out on a new flight that left the next day, with a connecting flight to Seattle. They put us up in a hotel that was obviously run down with a lot of passengers from BA. They told us to come down and get dinner - sent to a buffet and told we had to sit in the back of the restaurant. The buffet was not good. However, we hadn't eaten all day, so we were both starving. They had a vat of a meat sauce that said "chicken sauce". I started eating it (on tope of the rice they had) and just about chocked on a chicken bone and then found several other chicken bone slivers. The other dish said "chicken curry" tried that instead and there were whole large bay leaves that I didn't see (because it was dark in the back of the restaurant) and got one caught in my throat. Frozen mixed vegetables that said "fresh steamed vegetables" nope. Got to the airport early the next morning so we could make sure there were no issues. Flew out from Heathrow to Seattle (crew was great) landed in Seattle 20 minutes early, but couldn't get off the plane for 1/2 hour. Our connecting flight was in 2 hours. Got off the plane, and it took 1 1/2 hours to get our luggage. After 30 minutes, I went to BA's customer service desk to see if she could help. Her response was "it's not really my issue" after 3 passengers told her to make it her issue and find out what was going on, the luggage stared coming out. Needless to say, we missed the connecting flight again! BA had rebooked us with Alaska for our connecting flight. So glad they did, because Alaska was fantastic! The rebooking process was much easier and they made sure we got out of Seattle that day so we could get home. All in all, I will never fly British Airways again.
Flight was on time. Boarding process was tedious. Not much overhead cabin space. Seats very close (front to back). Uneventful trip just the same.
It is becoming a habit for British Airways flights to be delayed. This flight was delayed 12 hours before its scheduled take off. The delay got longer as the day progressed. Our 20.30 flight finally departed at 23.33. The flight experience was okay however the cabin was freezing and I was told that the heating was broken. If the plane is not able to provide good conditions for the flight then it should have been grounded. Furthermore, when I requested coffee, I was told that I could only have a cold drink despite a couple seated directly behind me being served coffee and biscuits.
The seats (upgraded exit row), were the last comfortable plane seats my wife or I have ever experienced. Too narrow to turn at all to find a sleeping position. Devoid of cushioning to the point of feeling the frame bars across both the seat and the back. It was extremely uncomfortable and neither of us slept on the red eye.
Flights were in time, everything was organized, food was really good!
