Do not overbook flights and kick out confirmed ticketed passengers :-(
Being a platinum member, no attention given. No towel or tissue provided.
Fly Qatar Airways is always amazing. Their service and care for details is really very good.
As gold member there is no priority checkin. Meaning you either have to board with your zone or last with business class pax. As economy pax all the baggage bays are filled by the time you arrive
Besides the flight cancellation, everything else was prefect. Kudos to Malaysian Airlines.
Not good. Expected a lot more as far as excellence.
Suddenly Flight has been change by Qatar and there’s no information is there of us from Bom to Doha and counter person is behaving like Qatar owner next I will not buy Qatar and I will not suggest anyone to fly in Qatar
The flight was good but my neighbor had the vent open full power for the whole flight and because the air was blowing from the side instead of from the top and I got very cold and ended up with a sore throat.
The crew was fantastic and the over flight was perfect as well.
No separate queue for business class/platinum passengers. I had to stay in the long queue to board. I requested breakfast before landing, but the crew didn't offer, except a coffee with milk. No tea with milk was available. Had asked for cookies, but didn't receive them. The crew in the business class was not good in terms of service..
We were delayed because of ground crew, not because the plane wasn’t ready to go. The food was better than usual!
The entertainment would not work. The comfort of the seats leaves something to be desired, pretty uncomfortable.
The width of the chair is very small. Not comfortable at all.
They had three choices for snacks - but you could only have one - and they ran out of the dark chocolate before they made it all the way down the aisle... Packed flight - limited service.
Terrible Initial delay for almost an hour before boarding and departing in Seattle. Then a “customary” wait on the tarmac in Newark after landing for half an hour. I call it customary because it happens almost every time I land in Newark. I do t know if it’s Newark or United airline but it’s a travesty . I use Newark because it’s closer than jfk to where I live but am strongly considering switching because of extremely poor in time performance and Condé and delay after landing
The check-in and passport submission was complicated and repetitive, due to the poor communication between Air Canada and United. There should have been a single set of instructions and a single questionnaire that provided the data for both airlines.
The lady at the check in counter wasn't helpful
As a group, we pretty much had the plane to ourselves which was a very nice surprise! The staff was professional, personable and efficient! The seating was roomy and comfortable!
Frankfurt airport is the worst. Passengers are forced to use stairs to get to the terminal or catch a shuttle. Very inconvenient for passengers who are ambulatory challenged or have physical handicaps.
Food was very very bad! Same flight from US was amazing with great food but the food prepared for the flight from Cape Town to New York was not eatable. The crew also did not smile once. They all looked like it was a shift they had not signed up for but were forced to take. :(
