Ticket price is competitive, flight time is punctual, aircraft cabin is clean, food is average. Can improve on serving system of meals on a A380 airbus. I had only 15 min to eat my meal. There are lots of people to serve & took a while for food to make it down to my row.
Poor flight aircraft very old Crew was friendly 1 person though
Very bad groud crew taking bags less than 7kg Bad food Old plane
Some Crew were distinguishably fake in their interactions with passengers.
Flight attendants were great. Comfort of seat and lie down bed pretty good. Food was very mediocre. Wine was good (red French wine) although I should have taken advantage of having more! :-) it was too late on the flight From znz—I was tired…then too early from Dubai. Woman sitting behind me dropped a full bag of garbage on my head while I was sleeping…orange peels, wet partially eaten food and very smelly food garbage which I literally had to pick out of my hair, off my face and away from my pillow. Not the airlines fault but still a very unpleasant experience.
Enough vegetarian food was not available on the flight for all vegetarian guests on the plane. Crew did not adequately handle this experience
We boarded via a mobile gate in Dubai. I don't care for the bus ride from the gate to the plane
The food options for children is limited The business class bed is not fully lie flat, and this is an uncomfortable sleep
They were very pleasant and helpful. My husband and I were sitted apart. We asked if we could be seated together were told flight ws fuly booked but would try. After a while they were able to make it work we got seats together. Their food is good and attendents are very friendly/helpful.
One of the worst flights I took in My life, delays after delays, then the AC is not working and we were living in a sauna,& we were sweating like pigs. and this even before take off. Next we arrived late one hour late, baggage claims worse than the delay itself add to that one more hour to get our luggage. I am extremely disappointed and my experience is I’m never going to fly on Emirates airline. Immigration was the only good thing about this trip. It took us seven minutes to go through to the luggage claims.
Great boarding, great short flight but no entertainment whatsoever. It was supposed to have wifi but that did not work.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.
Entertainment was good. Food was mediocre. Service was mediocre. New plane was smooth
The flight was delayed but I was still able to board the connecting flight in Munich.
New and clean plane, lots of entertainment on IFE. Boarding was chaotic, maybe because of the size of the gate area. Plane arrived half an hour late.
We were disappointed not to be able to buy out preferred seat from date of my original booking, which was about 40 days before the trip. When we arrived in Hannover on the Oct 10 I tried every day and the weed site said I have to wait until ck in, did that and still was not able to. Get to the airport and out seats were separate from each other. The crew was able to get seats together, was not the most comfortable. Don’t understand why this happened.
There is more space in this economy seat. It felt like a better layout, not so cramped.
The staff was not at pleasant as those on the first leg of our trip.
My seat was upgraded to premium economy, food was good and cabin crew was nice.
Crew was excellent. Sat us together after the airline changed our seats. This was the smaller plane/shorter flight so no entertainment or food.
Boarding was one hour late. Gate notification was incorrect (notification said gate 17, actual was gate 14). Took shuttle bus to board the plane. Late arrival of plane at Turin impacted travel arrangements to the event.
Numerous delays, missed connections flight. Then connection flights were late as well
The seats are incredibly uncomfortable. My luggage didn't make it on the flight from London to Nashville.
Flight attendant kept banging her cart into my aisle seat. Hard. Couldn’t lean seat back. Should be warned of limitations when booking seat
After boarding, take off delayed 45 minutes with us just sitting there. I think this a Heathrow problem
Flight delayed and we were forced to check our carryon bags which was huge inconvenience.
Flight delay of 4 1/2 hours with no reason for over 3 hours. Missed our connection in Rome & had to pay for an additional flight.
What a great flight that was. Leaving from the small London City Airport, which was easy and convenient to get to on public transport, The flight was slightly delayed, but no big deal. The crew was attentive and served the light sandwich meal, a snack and a soft drink with a smile. The seats were ok, but the same like other budget airlines. The onboard luggage allowance was good and way better and hassle free compared with budget airlines. Well done B.A. and keep the good work up 👍👏
A late notice on the departure board of a last minute gate change from A gates to C gates was particularly challenging for us. We are senior citizens who ambulate just fine, at our pace. This late notice caused all of us to run, or in our case, walk as quickly as we could from Gates A to the transit train then down an another long concourse. Anyone with mobility issues or needing a cane to walk would not have made it on their own and they wouldn’t have had enough time to coordinate wheelchairs. At first I thought this was just “how it goes” at airports, until I noticed a text I received on my trip-it app that notified me of this gate change- WELL ahead of the departure boards in the airport. Had I be paying attention to my app instead of the AIRPORT’S information system we would have been able to move on with ease and composed instead of ‘trotting quickly’ and agitated at the new gate.. I see this as a flaw in either the airport’s arrival/departure board system or in BA’s communication to the airport. Either way, there is a LOT of room for improvement.
The boarding took about an hour the Flight was delayed about 40 minutes the seat, which I'd paid extra for was extremely cramped I will probably not fly with this airline again
The flight was uncomfortably warm. We asked a member of the crew to adjust the temperature, and they said they would but it didn't make a noticeable difference. They really cram you into the plane, too, in economy. It was quite uncomfortable for an 11 hour flight.
I mentioned in advance that I am gluten free, however, they did not have any options on the plane for me. That was disappointing. Otherwise, the flight was totally fine.
