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Staff with low service level, forgetful. Temperature at 15 C and after asking twice to raise the temperature the crew did nothing.

I was disappointed with the quality of the food and the fact that I was not given a toiletry bag for an overnight international flight

I wasn't able to request a special meal on the on line check in. I informed the cabin crew and they went out of their way to find foods I could eat. I am very grateful.

It was a pathetic experience. Booked Hindu vegetarian meal and they served chicken. Inspite of telling them repeated times, the issue was not resolved.

Flight on time. Food was poor - low quality and hard to eat due to poor layout

Tv screen didn’t work asked twice and never got an answer. 10 1/2 hrs no entertainment screen

Aviianca was ok but that was not my original flight I boooked. I was moved there a few hours before boarding and the flight landed at a different airport from my connecting flight. I had to take a very expensive cab over 150 pounds to comnect.

Staff were uniformly excellent. Padding for premium economy seats was a bit thin. Drinks service was very very good. Food was meh.

The flight was uncomfortably warm. We asked a member of the crew to adjust the temperature, and they said they would but it didn't make a noticeable difference. They really cram you into the plane, too, in economy. It was quite uncomfortable for an 11 hour flight.

Could not check in on line. We have flown before with them and also have US Global Entry credentials. Boarding was chaos, no announced instructions just pushing and shoving. Business class seats. No ice available with 3 hours remaining. Not flying BA again if I can avoid it.