Business class old style from 10 years ago. Ok for short flights but nor for 12 hours journey. The passenger near the window have to jump over the passenger seat aisle side or wake him up to upright the seat. That’s not the business class that you expect on long night flight. Seats are not so confortable. And believe it or not no wifi!
We have travelled on 13 December with Austrian Airlines from Yangon through Bangkok and Vienna to Varna. The first flight operated by Thai Airlines was nice and comfortable. I wouldn’t say the same thing about the next two flights which were operated directly by the Austrian Airlines. During our flight from Bangkok to Vienna: > The service was very poor – serving of food and drinks was disorganized, late and not combined, the stewards were walking back and forth without doing anything substantial for the passengers. Even the morning breakfast was very late with a cup of coffee almost while landing (after a reminding). > The food itself was OK-ish but for a 12-hour flight, there were no snacks/bites in between dinner and breakfast as it is with the other airlines. > The cutlery was wooden, most probably recycling, but very unpleasant to eat with. > The stewards were not rude but not friendly and/or helpful > And also, half of the passengers had travel sets, others did not. The flight from Vienna to Varna was another surprise: firstly, the flight was late and secondly, they were serving only water free, even the coffee was paid, so were the snacks, but we had to pay to reserve seats. The whole experience is as if it was a low-cost airline. All in all, I wouldn’t recommend using the services of Austrian Airlines: the ticket prizes are quite the same as of the other carriers flying to this destination and you would have much pleasant time.
Friendly staff, always good food , as comfortable as it can be in economy
Business class is not worth it. Not comfortable and old plane with no privacy or enough space unless you on the single seats
We didn’t fly into Neuark , because it departed without us . We ran to a closed gate , and no staff to assist, then to a customer service center that was also closed, then briskly walked (20mins) to another customer center and got a ticket , waited 2 hours , got a flight to JFK instead, because of the time delay we Ran to catch our train home , and again our luggage arrived 3 days later delivery time at 3:45 in the MORNING!!!! Crazy!!!!!! Took a few days to shake off this disappointment of your service. You’re an embarrassment to customer service .
A bellow average experience. A delayed flight , no staff to assist , running and panic to connecting flight , 2 hour wait for customer service. No luggage when we arrived , luggage delivered 3 days after at 3:45 AM !!!! Much stress and anxiety from this experience. Please repair your Brand .
My luggage was lost and I did not receive any compensation
Pleasant up to Vienna. Afterward (Vienna- Zagreb) was an horrific experience
Leg room and seat back not a good recline (middle seat)
The option to check in the carry on bag for free was very convenient. If one checked bag could be included in the ticket price that would be even better.
The biggest let down was with booking experience through Kayak. I booked a flight with checked bags on Kayak. Right away I got a message from travel agency that the flight is not confirmed and to call them. I called them and they said the flight I have booked is no longer available with the price I have booked it for and I can book it with about $100 more. I already had other options I could book with cheaper price so I asked them to cancel my booking. Then they said I can have the ticket with the same price but a date change which was not working for me as I had to be there for a seminar. So again I said no then they said they will cover the charges and confirm my flight. When comes time for check-in I see I have no checked bag option which means the travel agency deceived me saying I can have my booking as I had booked it. And at that point I ended up paying $155 for my checked bag going back and forth. I am extremely angry and unhappy with this experience
PLEASE DONT TAKE FORCEFULLY(SIZE APPROPRIATE) CARRY ONS FROM PASSENGERS WHO FOR SOME REASON NEED TO KEEP IT
I slept the whole flight so I can't tell you about the food and there was no entertainment offered. Crew was very nice, seats were comfortable in business, and boarding was easy.
I haven't flown Swiss in a long time. I was disappointed that after paying $14,907 for 3 business class seats, we still had to pay another $200 for a single business class seat. All the window seats used to be single seats. Now it's every other one and if you want a single seat it's extra. Also, The double seats do not have pods or any privacy. We landed in Chicago after a long 10 hour flight and our connecting flight was on United. Because we do not have status on Swiss, we were not allowed to use the United lounge, even with business class seats. My father is on crutches and we had a 4 hour layover. No lounge was also disappointing. All of my status is on British Airways so I will go back to flying BA. We flew Swiss because my father did not want to go through Heathrow. On a positive, the crew were super nice and accommodating for my father who had recently had hip replacement surgery. Food was okay. I"m not a good person to critique the food, I never like airplane food.
I took this flight to be able to fly with Swiss instead of Air Canada from Geneva.. The AC planes have a better outfit in Business class than Swiss, but the service aboard Swiss is really best, first-class, as is the food and beverages. Though using the same plane model (A330-300), the interior setup of the cabin starts to show its age, but IMO the planes are better serviced by Swiss than AC. I had in my recent trips with AC way too many technical problems that led to delays or even complete cancellation of my flight.. Their fleet is aging (average 20+ years) and the maintenance has taken a toll compared to years ago. Cutting costs in every corner has to be paid sometime by someone, and it's the travelers at the end that pays for it. Unfortunately for me, flying directly to Zurich puts a much longer after-fly trip on me than Geneva.. so I might go back to direct flight YUL-GVA, even if I don't like flying with AC.
We are glinting with united , but over all very disappointed
I like how professional, fast and good the whole experience was.
For the price of the ticket it's probably the best service in the world
Everything was great except food . It as okay not good not bad
Flight attendant served beverage to everyone during meal service and forgot about me. Had to call her several times until she realized it. Not a good service for a business class flight
The fully flat bed in business class on the 777 is a little narrow, and the 2-3-2 configuration is now dated, but otherwise a comfortable and pleasant flight. It’s hard to beat the value too.
Crew members, pilots and flight attendants are excellent. Beside, that, customer service is very lacking in all aspects of Turkish airlines
The flight starts at 7am from New Delhi, a supremely inconvenient time, especially, if you are coming from another smaller city. Please consider moving it to 4am or 5am.
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
Absolutely horrible experience. It's an overnight flight for over 5 hours and business class does not have beds!!!!! I had a slightly bigger than economy class seat that was broken and not even reclining correctly. I should get a refund for this flight as they changed the aircraft to a small one and that is not what I paid the business class price for!
I really didn’t like much. A lot of things can be better beginning with crew to seats and food is awful as well.
Great! Because it's on time...with great and kindness stewards 😇
Food excellent Bathrooms improve cleanliness needed Staff fairly well attentive Entertainment fair Seats lie flat worked well
The boarding was confusing everyone asking each other the same question is this going to Dxb? The seat was awful felt like your sitting on a bench. I would not recommend it to anyone.
Food quality and the overall service of the staff and significantly decreased. The flight was delayed at the Istanbul airport and the passengers were kept onboard for more than 3 hours. The staff didn’t kept the passengers informed and everyone was upset.
I arrived late in Frankfurt and I had to catch my flight to Vienna and I was running late because when I was landing the flight to Vienna was boarding. I had to go through immigration and then I had to wait in a long line to take a bus to a terminal where my flight to Vienna was taking off. However, I truly didn't think I would make it. I was literally running through the whole airport and when I stopped to ask at one of the Austrian Airlines gates they were rude because they didn't have the time to support me.
No food just water No entertainment possibilities. No jacks to charge phone or anything
Very nice. Crew was excellent and our seats had great legroom which we paid extra for so I highly recommend this option when flying internationally.
A major problem at the Frankfurt terminal. You see your connecting flight is on concourse A and you see signs for A, but when you start to walk out to A, only then do you find A is in another terminal which requires a bus ride, passport control and customs. If you sit around in the first terminal too long, you can miss your flight. We made ours.
I was charged for one of my luggage twice, when I was not supposed to be charged for it
Delay before takeoff, ran out of protein options for the meal served, waited on the tarmac upon landing for and hour, waited in corridor for people mover for 45 minutes and still waited at baggage claim for over 30 minutes. This was after Lufthansa cancelled our flight to Frankfurt. Will definitely be my last option when booking overseas flights.
One shocking event is worth noting. I told a crew member that someone in the row ahead of us is listening to their iPad without earbuds. She looked and me and said "yes, so?" I asked if that's now allowed in Lufthansa flights and she said that it is. If this is true, I don't know how Lufthansa plans to control the coming cacophony of people listening to different things at the same time and driving the volume ever higher to drown our their neighbor's personal device.
I did not like that they failed to put my luggage on my connecting flight to Athens. I was promised it would be located and delivered within 2 days but later told there was no information on its location. This caused me to have unplanned for expenses because I then had to purchase new clothing to wear on my vacation. I did not receive my luggage until my return flight home. I will not be traveling with them again.
The airplane was as hot as a sauna upon boarding. I was dripping with sweat. Something needs to be done about that.
While booking through Lufthansa, when flight is operated by other airlines, you don't necessarily get the quality of Lufthansa. That said, I was passed over on both meals served. While I had my eyes closed or asleep, no attempt was made to serve me or wake me for the service, which is something new. When I took it upon myself to get out of my seat, track down an attendant, and ask for a meal, the attendant would kindly serve me. Of more concern, however, is the lack of selection for the meal. Being diabetic and insulin dependent, I could not eat what was served. The first meal was pasta with a small slaw/salad and a bun. The second meal was a muffin and another pastry. In all, I could only eat the salad, which amounted to next to nothing. Fortunately (for Discover) I had brought food/snacks to carry me through the flight. Otherwise, I might have reached a low blood sugar. With diabetes becoming more prevalent, Discover may consider more eating options to accomodate all passengers.
They oversold and down graded me from Premium economy to coach. 75-pound compensation is insufficient if you chose a particular class. I get dehydrated and severe Charley Horse cramps. I requested a bottle of water, even half even less… but no- “We are only allowed to give water by the glass. Nonsense. Lastly, their planes now have a fixed barrier between seats. So even if your entire row is empty, you are confined to just your space. Lastly, London now requires a transit visa for $30 for US citizens. Never travel through London again
My seat was broken and unable to fully recline. My USB power point was not working and nor was the one next to me. It made a 12 hour flight feel a lot longer.
It was just ok. Half the bathrooms were broke on the flight.
Horrible. The Athens to London flight was horrible. At some point there was a long piece of toilet paper on the corridor floor for 30min, crew were stepping over it. Only picked up when they rolled out the garbage cart. Not a pleasant site. The whole experience reminded me of easy jet. Not worth the price.
If they wouldn't have canceled the flight WITHOUT informing me until I looked at my ticket and saw I had 2 extra layovers in 2 different cities than the ones I paid for? That would have been nice.
I have something to say about the flight I took from London to Gothenburg, after my flight from Austin to London. I fly a lot and have done so for decades. I first flew to Scandinavia in 1973. My former wife is Norwegian. The main thing was the experience at the Gothenburg airport. Three flights from Britain arrived around the same time. So there were huge lines at immigration since Brits are no longer a part of the EU. After over an hour in line, I finally gave my passport to the immigrations man. You’d have thought I was an Afghan. I just barely got into Sweden. I had to answer all kinds of blunt questions. I had to show all kinds of onward tickets, addresses of places I’d be staying and it was pretty daunting. Perhaps it has to do with the situation with Russia. British Air might have done something to prepare people that things have changed a lot and they’d better be ready to run the gauntlet when trying to get into the country here. Thanks for listening and taking this into consideration. Sincerely, a senior citizen of the USA
Poor BA get a lot of stick and have some problems getting your bags to the same destination BUT the whole experience is very much 5 star and probably due to excellent, helpful and sooo British staff. We travelled in economy plus.
I liked BA land team for boarding, the food, entertainment should be considered to be improved
5 days later I have not yet received my luggage so terrible and unacceptable
Need a do not disturb sign if you wish not to have any meals so that they can wake you or have the meals served . Left very sad and hungry .
