Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.
Overall a very pleasant flight. No significant issues on either flight. Amsterdam airport is very convenient for connecting
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
They lost my baggage and I still have not got it back. Disgrace
A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.
At check-in at Guarulhos Airport, I was coerced to pay EUROS 100 for each of my two teenage kids travelling on economy premium on the same flight (total charge of EUROS 200) to AIR FRANCE on the rational that they were on a different class and therefore they would require additional care from the flight crew. My wife and I would be (and actually flew) only a few meters from our kids on business class in the same flight. Air France took EUROS 200 from me in exchange for absolutely nothing. My kids are seasoned travelers and independent, and in any event, they were not given any special or any other assistance or attention by Air France flight crew as result or in connection with the fee charged from me at any given time during the flight to Paris - so ABSOLUTELY NO SERVICE WAS PERFORMED AND THE FEE WAS SIMPLY ANOTHER WAY OF “MILKING “ EXTRA EUROS 200 FROM ME. Worse, Air France made us wait for everyone to deplane in Paris to let us deplane - after an Air France Paris representative ridiculously confirmed that our kids were our kids, with our kids at that time already by our side seating in business class. We almost lost our connection to Malta as a result. Such a scheme from Air France is outrageous – especially because it penalizes its customers flying in business class or in first class. I would have imagined that Air France would have wanted to attract clients to fly its premium classes – not to charge cheap EURO 100 fees and to keep them waiting to deplane with their families after 12 hours flights at their destination. You won’t see us any time soon Air France and best of luck with your strategy !
Flight was late over a hour just like the first one. WiFi was down.
I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology
Forty five minutes late for departure. Staff were pleasant. Food was adequate but not outstanding. Entertainment system was very good, as it usually is on Air France.
My only issue was my meal was inedible except for the sides.
Food quality and the overall service of the staff and significantly decreased. The flight was delayed at the Istanbul airport and the passengers were kept onboard for more than 3 hours. The staff didn’t kept the passengers informed and everyone was upset.
Cross Atlantic flight terrible aircraft TK10 on the way back : Old configuration tacky . The boarding in Istanbul at the gate fly TK686 was a mess unorganized , very rude ground staff . Overall never again
My experience was amazing. Very friendly hosts and impeccable service.
The flight and crew members was excellent. The food was nice too. Over all service and time is commendable.
Unfortunately internet was down and they couldn’t fix it in a time I needed it so urgent to stay in touch with work
Everything was great except the meat served was tough and overcooked!
It was a good experience, it was just the the connecting flight after that was a problem.
Boarding via busess, like low cost airline. In their domestic hub. Insane!
Boarding from Accra was chaotic and disorganized. Otherwise, it was a good flight with good food and customer service
Food was horrible and not suitable the world famous Turkish cuisine and hospitality.
Crew and service was excellent. My seat was super small and cramped! No leg room
The staff are extremely rude maybe even racist, I’ve never been treated so poorly in my life. I will never fly with Lufthansa Mor Discovery Airlines again.
Ok flight. Water and small chocolate offered. Would be good if flynet included also video.
The connection between my income flight and the outgoing flight was slightly late and they would not hold the next flight for 7 minutes. The next flight was 4 hours later and we were issued a stand by ticket. So we had to wait to find out if we would even be on that flight. After boarding that flight was delayed for 40 minutes because there wasn’t a ground crew to load the luggage. The airline is not living up to it reputation.
Not the best overall, had challenges during boarding due to the weight of my carry-on (over 8 kilos). Interesting enough they don't check all carry-on bags. It was very stressful as Discover worker kept insisting, I had to check my bag. I finally was able to get an exception to keep my carry-on, however, I felt racially discriminated and embarrassed by this. The flight did not have WIFI access and the timing to connect between flights is not enough. As the flight leaving Philadelphia to Frankfurt was delayed, I had about an hour to make my connection. I had to run and ask people to let me go first during immigration and security so I could then barely make it to my next flight, and it was the same process on the way back. It was a disappointed experience overall.
I was expecting better from Lufthansa. I’ll think twice before I book Lufthansa again. This trip was the worst ever… in my 70 years of traveling.
My flight was cancelled night before departure. It got rescheduled for two days later. As a result, I occurred additional lounging expenses, rent a car expenses, food, missed day of work and the worst part my son missed first day of new school.
I will not fly them again. Late flight ( no communication as to why)… no one even remotely working to help those with connections that are very narrow off the plane in a hurry … NO ONE understood how to move … and 1/2 the plane was running to connections. I missed mine. Total pain in the arse. A 12 hour trip in total took like 20 hours…. Horrible. 1st Lufthansa flight - and will try not to book them again
Gate was difficult to know. Flight number from Lufthansa directed to a different flight number by SunXpress, which was different from my actual flight per the airport. Multiple people (at least 3 others) were lost with me at the airport in Munich (I didn't know them) trying to get to a different terminal. Too many confusing signs, and no one could help. When I found some Staff members (surprisingly difficult) told me "you have to figure it out." Yeah, that's why I'm asking and walking around in circles. Thought I would miss my flight, turns out I had plenty of time, but I couldn't figure it out for the first hour. 90% airport's fault, not SunExpress.
Flight boarding was delayed. Old, low capacity overhead bins requiring many to gate check their carry-on luggage. Beverages other than water were at a charge.
