Staff was generally seeming stressed out and was a bit rude and slow. Plane left late. Pilot was very well-spoken.
Ground staff were excellent They helped to re book when our flight was canceled
It was fine. The flight attendant appeared to be in a bad mood but everything was fine.
Good plane, crew, and flight. Boarding was a bit chaotic. Bathrooms were unacceptable. United DESPERATELY needs a new terminal at IAD.
Flying to anchorage would have been cool but the weather got in the way
See my previous comments. I was probably booked in business but was moved to economy
Horrible, the flights kept delaying, so it is obvious that we won't be able to make it to the next connection. No easier/real agent on site to help you figure this out. UA agent on other counters refuse to assist you and direct us to use the QR code/call customer service. So inefficient and poor. While technology seems convenient, but it's not the best interest/experience for customers need help while there is active issue need assistance.
Boarding was terrible. My wife uses a wheel chair and she was in an incredibly hot closed metal cargo box for close to 20 minutes before getting on board
We were delayed an hour leaving Munich (No fault of the crew). They kept us posted on the status so we knew what was going on, but as a result we missed our connection in Chicago and the communication on connecting flights was pretty poor as we disembarked. It was already stressful and some of that could have been reduced by better communications about where to find transfers, etc.
Our seat tv didn’t work All the rest was perfect
