Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Great boarding, great short flight but no entertainment whatsoever. It was supposed to have wifi but that did not work.
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
Good flight with KLM, friendly staff. Food was good, had much worse on other airlines. Selection of drinks also good enough for us. Entertainment was also good. The economy seats are ok and that’s it. For a 12 hour flight I think a little more comfort in the economy seats in pitch and softness would be highly appreciated by the customers and can makte the difference.
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.
My luggage did not make the connection and 4 days later I still have not received it.
We are glinting with united , but over all very disappointed
We are flying with Swiss for a long time but this time was terrible do to are flight cancellations we are in some bad hotel with out normal food
It is a good airlines, very professional very good food. I wish they offered free luggage is the only thing.
Terrible plane small airbus good for a 1 hr trip I booked business as it is. A night flight and 4hrs trip it was an ordinary economy seat with no one next to me what a joke what a stupid decision to buy business
For the price of the ticket it's probably the best service in the world
Everything was great except food . It as okay not good not bad
Seats are too cramped, but that is a problem with every airline. I actually enjoyed the meal served.
This time, I traveled in the economy, and it was surprisingly better than the eco-premium (food, comfort, and crew were noticeably worse in premium!)
I would recommend flying SWISS to anyone. Very impressed by the quality of food. The staff was extremely kind and accommodating. They arranged a shuttle to help a group of passengers make connecting flights when there was a delay.
The flight starts at 7am from New Delhi, a supremely inconvenient time, especially, if you are coming from another smaller city. Please consider moving it to 4am or 5am.
3 hours delay to start with and then food was terrible.
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
The ac did not work and the plane was deployed for the AC BUT IT NEVER WORKED. I have high blood pressure and I was SWEATING AND NEARLY PASSED OUT. Do better.
For me it was a good experience… thank you Turkish Airlines
Absolutely horrible experience. It's an overnight flight for over 5 hours and business class does not have beds!!!!! I had a slightly bigger than economy class seat that was broken and not even reclining correctly. I should get a refund for this flight as they changed the aircraft to a small one and that is not what I paid the business class price for!
Business class: Like: food selection presentation Staff on the airline Love: lounge in Istanbul Needs major improvement: attitude of reception at Istanbul lounge: 4 of them sitting there: inattentive and then rude. They do not fit with rest of Turkish hospitality!
Check in was not available online. It was super long line to check in
Very poor! It was too hot! It smelled. The food was nasty. The bathroom sink to wash hand was barely working. The tray table was broken. Everything was just wrong!
My experience was amazing. Very friendly hosts and impeccable service.
I arrived late in Frankfurt and I had to catch my flight to Vienna and I was running late because when I was landing the flight to Vienna was boarding. I had to go through immigration and then I had to wait in a long line to take a bus to a terminal where my flight to Vienna was taking off. However, I truly didn't think I would make it. I was literally running through the whole airport and when I stopped to ask at one of the Austrian Airlines gates they were rude because they didn't have the time to support me.
I think it was a United A380 plane. The trip from Munich to Denver was about 12 hours and the preferred economy seat I paid $75 for was very cramped. The crew was nice but I was so uncomfortable and getting up to walk around didn’t really help. My legs were swollen for 4 days afterward. I would think on such a long trip the seats would have more room. I would have gone 1st class but it was 3-4 times more expensive. I won’t fly anywhere far away again. My last experience with Lufthansa was great to Italy and back, but this time I could swear everything was United and not good.
Crew were friendly and very helpful Plane was clean and the legroom is standard. Overall a good flight, no complaints.
Boarding was unorganised. The flight was very uncomfortable, the temperature was far too high. On requests to lower it nothing changed.
Ground crew at checkin in Hyderabad airport was terrible, they seem to be intent on being a pain to passengers. Folks made a huge fuss about size of backpack and made me rearrange contents to make it fit in the sizing slot. All for a flight that is 60-70% full.
Loved flying with this airline. Professional, courteous staff who did everything possible to make the long flight comfortable!
I understand that German food tends to bland & tasteless, but please try to incorporate some flavor in your food. Also, always have chicken as one of the options.
Flight from Munich to Geneva was delayed an hour without any notice. Finally called 5 minutes after their flight was supposed to leave only to be told it was late. Then after boarding- we were told to leave the plane go back to the terminal so they could make a repair. NO Communication whatsoever. Agent at the airport was rude and offensive. Finally got on the plane three hours after originally planned. Lost our car reservation in Geneva and had to pay $200 more to get the rental. HORRIBLE-HORRIBLE-HORRIBLE!!!!
Good flight. Entertainment equipment was sub-par - old-style 2-prong jack headphones that don't fir ears well. Entertainment software interface was slow and glitchy to navigate.
I missed my flight because previous flights came in late. Customer service hard to find and could not reschedule for the same day. Many people appeared to be behind the customer service counter, but only one or two willing to speak to the public. No offer to find alternatives My experience frustrating Very bad
Poor BA get a lot of stick and have some problems getting your bags to the same destination BUT the whole experience is very much 5 star and probably due to excellent, helpful and sooo British staff. We travelled in economy plus.
5 days later I have not yet received my luggage so terrible and unacceptable
With my outbound flight I didn’t get the food I wanted whiles others did. I was sad
Great job notifying of 30 minute delay in departure. Fabulous job making up for the time and arriving as scheduled. Air travel is just no fun anymore with the extreme overcrowding, and someone needs to come up with an innovative plan for loading and unloading passengers (load all window seats first, middle seats second, aisle seats last?). Great job getting the luggage on the carousel in record time!
The whole experience was great. The only improvement would be the entertainment selection
the old seats really need to go. they are not comfortable and outdated by many years. I waited over 40 minutes for my bag, unacceptable!
One frustration after another. No gate personnel until very close to departure. Boarding procedure was chaos. Plane was dirty from previous transatlantic flight. Entertainment system not operational. Gate change for connecting flight which required another round of security clearance, almost causing a missed flight. The final blow was lost baggage upon arrival.
It was a one stop flight. What I didn’t realize is that when we landed at London’s Gatwick it was necessary to go through immigration/customs and then go to the departure desk to get a new boarding pass…then pass through security again. There was only a 1 hr/20 min layover which is not nearly enough time to do all that. There were at least 12 people on my flight from Dubrovnik and 7 of them missed the flight to JFK. It was horrendous and British Airways should never have considered it a reasonable thing to do. I, literally, ran the very, very long hallways, up and down escalators and stairs…ran on the moving sidewalks and arrived quite wet from perspiration in time to board. Be sure to give yourself at least 3 hours to make any of those connections at Gatwick.
Overall a good experience. Heathrow was quite crowded and we did not knew the boarding gate just very late. Kayak sent a message with the gate number, but BA no and also it was not shown in the airport screens. so I had to wait until BA offered the gate number, as a result we didn’t have time to eat because we didn’t know how dar were we from the gate..
Tv screen didn’t work asked twice and never got an answer. 10 1/2 hrs no entertainment screen
