Ticket price is competitive, flight time is punctual, aircraft cabin is clean, food is average. Can improve on serving system of meals on a A380 airbus. I had only 15 min to eat my meal. There are lots of people to serve & took a while for food to make it down to my row.
Flight was on time. Seats (economy) were very comfortable and food was excellent. The bad thing was that after landing it took an hour to reach arrivals. We had to wait 15mins to get off the plane and then had to board a bus which moved very slowly and took almost 30 minutes.
We had to deboard using stairs. Why didnt you have the aero-bridge?
Better boarding process at Hyderabad airport Better time management by air hostesses in providing the meals
The food options for children is limited The business class bed is not fully lie flat, and this is an uncomfortable sleep
The lounge staff at reception were inefficient and robotic. Boarding process was chaotic at the gate with no priority for business and first. At arrival into Dubai, no upper deck door . Food option and quality for this flight was awful . Thankfully the bar is always good.
Fresh energetic and friendly crew, great food, brand new plane and non stop entertainment
More organised boarding process. It was a circus. Otherwise absolutely top class flight
Excellent staff! Flights were delayed due to technical issues after everyone was boarded and we sat in the flight for almost 2 hours before taking off. Not enough vegetarian food was available despite pre-ordering. The staff did an exceptional job dealing with both the problems neither of their making.
Meals were delicious, however I got hungry between dinner and breakfast.
Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Great boarding, great short flight but no entertainment whatsoever. It was supposed to have wifi but that did not work.
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.
Seating is terrible, having seats so crammed is unacceptable for a 15-hour journey. I cannot stress enough how uncomfortable it is to sit in such an aircraft. Leg space is roomier in a domestic aircraft. I have not experienced this kind of crammy seating in domestic flights either in the US or other international airlines overseas.
Wasn’t allowed to continue with the purchased tickets because I hadn’t been able to go on the first scheduled leg.
Being a platinum member, no attention given. No towel or tissue provided.
As gold member there is no priority checkin. Meaning you either have to board with your zone or last with business class pax. As economy pax all the baggage bays are filled by the time you arrive
Food was good, attendants were friendly. Seats were not comfortable. Did not receive any amenities such as eyemask or earplugs that would have helped sleep. Additionally a large group of passengers boarded very late into boarding and were a disruption for almost the whole flight. Flight attendants did their best but the kids were making so much noise, kicking seats, and half the time no adult was sat with them so they weren’t being managed.
Besides the flight cancellation, everything else was prefect. Kudos to Malaysian Airlines.
Good staff, good intent, decent entertainment. More seat space would always be of benefit
For a short flight, Qatar Airways offers very good onboard service.
It was a really long flight from Doha to Philadelphia and it was overall a good one. The one area that I would comment on is that there is a lot of single-use plastic and disposables in the meal service for American Airlines. It would be great to see more circular options in the meal service to reduce the amount of waste.
To many ads. 3 or 4 between each movie. All repetitive, all related to Doha which I was just passing thru.
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
Flight was delayed then we had to redirect for medical emergency during which time we had no information on what is the plan. The connecting flight was also delayed.
Horrible, they forgot our luggage, the food was terrible, the crew were rude, the flight was delayed, I hated every aspect of this flight
The flight was delayed so connection was missed. In Istanbul we were taken to a hotel and no one in the hotel knew so we had to wait hours in the lobby of the hotel while the airline and hotel coordinated. The airline staff is rude at times
Istanbul to Miami is a very long flight, somewhat uncomfortable, especially because the seating offers very limited space outside of business class.
Very old plane on the Istanbul to Bangkok flight, had an emergency exit isle row, no where to put anything, on a plus point loads of leg room. Food was the best I have had in 39 years of flying.
Absolutely horrible experience. It's an overnight flight for over 5 hours and business class does not have beds!!!!! I had a slightly bigger than economy class seat that was broken and not even reclining correctly. I should get a refund for this flight as they changed the aircraft to a small one and that is not what I paid the business class price for!
Professional & courteous cabin crew. Food was very good even in economy class
This time my experience was very bad. The Turkish Airlines changed my flight from Erbil to Istanbul from 8:15 AM to 11:20 AM few days before the trip. This made my transit in Istanbul about ONE hour. I have a special needs child and need extra time to navigate the huge new Istanbul airport with a child. To make the matter even more stressful the flight took off about 20 minutes late from Erbil which made our transit even shorter (around 40 minutes). The Turkish Airlines failed me on too many points despite clearly asking for help and as follows: 1. I asked the checking agent in Erbil for seats at the front of the plane to exit first and he stated the closest one is in the middle of the plane and I should ask the flight crew for help 2. I asked the boarding agent in Erbil to ask the flight crew to let us out first since we don’t have much transit time and she said she can’t and they wouldn’t listen to her anyway. 3. When we boarded I specifically asked the cabin crew chief the same request and after some discussion he wanted to get rid of me and said, they will help when we land. I again politely reminded the same person to help us when we exit before landing and this time he stated he would NOT be able to even announce to the passenger to let the people which short transit first and I should just deal with it like other passengers. He also told me to ask for help from the airlines staff at the gate when we get to the airport. This is very rude coming from the Cabin Crew chief. 4. I asked the airline crew at the gate which he had a cell phone to call the gate of my flight to inform them we are on our way and the agent pretended he didn’t speak English… Frustrating 5. I went to the Golf Card station (used to transfer passenger in the large airport) and asked for a ride and the driver there “shooed” me away pretending he doesn’t understand English while looking into his phone constantly telling me “Go this way, Go this way”. I saw first-hand other well able passengers on these cards and Turkish looking families get help on our way … which is clear discriminations. 6. We finally got to the Gate as one of the last people and we didn’t even use the bathroom on our way and made it back to Canada. I am extremely frustrated with the TKY this time and feel discriminated against just because I look from the Middle East despite I am and my child are Canadian. The Turkish Airlines operations failed me on too many points this time.
7 stars hospitality and an excellent service by the Turkish Airline entire team. Somehow, our membership numbers for mileage points were not indicated on our boarding passes issued at O’Hare Airport by the Turkish Airlines check in desk. During transit in Istanbul, I brought to attention of customer service Turkish Airlines. Please have our mileage points posted to our membership account from O’Hare Chicago to Lahore for both my wife Kaukab Shirazi Thank you
Food was really not appealing. There was a blocked sink in the toilet. Toilet is cramped and the wall between the 2 toilets are not secured properly.
Plane was late with no information or announcement … had to walk up n downstairs.., had not communicated this … and ppl had suitcase to carry .
Like: It arrived, Dislike: Boarding was a separate corridor with no counter announcements at the passenger waiting area. Very dirty airplane and toilets, food options were terrible - everything even the vegetarian option was a curry spice. Many other passengers using the toilets would not lock the door and kept door partially open during use - flight attendants would not enforce or direct them to lock it and light turns on, no entertainment options at all, other passengers would be singing and not peaceful. Atrocious flight experience.
There where no ear phones provided and the food needs to improve.
The food needs to improve especially the fish as there where only 3 fish cubes in my plate.
Flight was delayed resulting in a series of unfortunate events. I ran the airport as people were yelling my flight anyone who can’t run wouldn’t have made it! Then the luggage is missing. Good company, execution needs fine tuning.
I had a full row so can't imagine how this could be better
Boarding was delayed and people were just sitting there like lost.
Good was great, but no vegetarian option: only beef or chicken. In business class please add a vegetarian option. Thanks
The experience was amazing! Many thanks to the pilot who informed us that we were passing mt Kilimanjaro and we had the chance to see it !
