Food wasn’t good but not their fault as I should have pre selected
The staff at the boarding or the rudest uninformative and no English whatsoever they’re very rude as if they are envious of you travelling I don’t understand how could someone would be this rude and this out of touch and cold
I really enjoyed the food, only bad part on one of my flights my screen was a bit buggy but it wasn't a big deal it was one of their older planes so I understand that happens
The Etickets had been changed (Why?) without notice ; Hence, that caused troubles when checking in. Not until I contacted my ticket agent and was given correct Etickets could I then check in.
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
My experience was amazing. Very friendly hosts and impeccable service.
Everything was great except the meat served was tough and overcooked!
Friendly cabin crew and the flight was on time. Would recommend toanyone
there was no veg food, they did not offer anything not Even bread,
Our charging and WiFi were not working in our business class seats, even after they "refreshed" it.
Club Europe is always lovely. I really enjoy everything about it. One thing that has changed in recent years though, is the swap to Prosecco from Champagne in the lounges. This is really disappointing. I really don’t like Prosecco, and always looked forward to a lovely glass of champagne in the lounge. Is it possible to change back? It does make the whole experience a little more of a luxury experience.
They need to improve their service at the airport. Rather than a bus, they need to park the plane at a station like normal airlines to so passengers can just walk out of the plane into the airport and catch their next flight
Friendly hosts/hostesses; dinner was of acceptable, but mediocre standard
Flight was cancelled at the last minute with no explanation. No viable alternative offered and zero customer service support. Totally useless.
It was just ok. Half the bathrooms were broke on the flight.
My experience was very disappointing. Firstly I was unable to check in using the kiosks. Secondly even though I purchased a flight with one checked bag, I was told at the counter that a checked bag was not included in my flight booking. And I had to pay for my bag. At the check in counter, the airline representative was very arrogant and demeaning. She insisted on charging me £140 for the luggage. And said it was an automatic charge calculated by the scale. This didn’t make sense to me. As it was 0.5 kg overweight. Which only required me to remove 2 bottles of water. Having an extensive flight schedule that involved multiple flights included NY and Brussels, this leg of my flight was the most stressful and unpleasant.
The flight was uncomfortably warm. We asked a member of the crew to adjust the temperature, and they said they would but it didn't make a noticeable difference. They really cram you into the plane, too, in economy. It was quite uncomfortable for an 11 hour flight.
Updates from pilots about delays would make them less frustrating.
Almost 3 hour delay. First because the crew was late. Then a technical problem with the airplane.
It was a short flight but all worked well. Crew was excellent
